Job Purpose:
Ensures resilient and reliable 24/7 support for OUC's corporate network health and operations including applications, databases, and OUC customers. Tests network equipment changes. Monitors and
trouble-shoots the network. Identifies end of life/end of support equipment in advance and recommends new models. Configures and installs switches, firewalls, and routers. Manages network related projects, budgets and stakeholders.
Primary Functions:
- Design, deploy and manage the corporate networks (LAN, WLAN, WAN);
- Configure and install software, servers, routers, and other network devices;
- Test changes to the Network environment (operating system patches, cybersecurity modifications, and upgrades) on the Test Network Lab prior to promoting changes to production;
- Monitor network performance and integrity of switches, next generation firewalls, load balancers, and routers using network monitoring, SIEM and other tools;
- Resolve issues that tiers of support have escalated by troubleshooting cloud and local infrastructure;
- Automate tasks and monitor their effectiveness;
- Mentor and train mid-level and associate-level team members on technical issues;
- Create, oversee, and test security measures (e.g., access authentication and disaster recovery);
- Maintain complete technical documentation network configurations using detailed architecture diagrams;
- Identify forthcoming end of life equipment and recommend replacement models;
- Maintain an Inventory of all Test and Production Network equipment, including salvage;
- Coordinate with IT staff and support staff managing other business unit networks (Supervisory control and data acquisition [SCADA] systems, Water Production);
- Stays abreast of developments in the industry and brings recommendations for improvements in design and support of network infrastructure;
- Serves as project lead for projects impacting OUC networks including vendor management and budgeting for projects;
- Adds to repository of best practices and knowledge for training and reference needs;
- Performs other duties as assigned.