Senior On-Site Service Specialist (Medford, MA)

Job Description & Responsibilities : The Inter-Campus Courier / Mail Services Associate is responsible for the daily transportation of mail, library materials, packages, and other items between campus locations in Medford, Grafton, and Boston, Massachusetts. This role requires safe and reliable vehicle operation, excellent customer service, the ability to work independently, and support of mailroom operations when not performing courier duties.

Paladin Consulting is currently hiring a Senior On-Site Service Specialist to join our team working onsite at our client's office located in Medford, MA.

We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.

Job Title: Senior On-Site Service Specialist
Work Location: Medford, MA
Duration: Long-term contract with option to hire
Education/Experience Required: High school or equivalent

Job Description & Responsibilities :

• The Inter-Campus Courier / Mail Services Associate is responsible for the daily transportation of mail, library materials, packages, and other items between campus locations in Medford, Grafton, and Boston, Massachusetts.
• This role requires safe and reliable vehicle operation, excellent customer service, the ability to work independently, and support of mailroom operations when not performing courier duties.

Schedule

• Flexibility is required to support operational needs across multiple locations.
• Typical work hours will fall between 7:30 a.m. and 5:00 p.m with a 30 minute lunch.
• Candidates must be available to work varying schedules, including start times of 7:30 a.m., 8:00 a.m., or 8:30 a.m., based on business needs.

Key Responsibilities:

• Drive a company-owned vehicle between Medford, Grafton, and Boston locations on a daily basis.
• Complete scheduled inter-campus deliveries and pickups.
• Pick up, transport, and deliver mail, library materials, packages, and other campus-related items in a timely and secure manner.
• Load, unload, and move heavy packages and library shipments safely.
• Maintain delivery schedules and ensure materials are delivered accurately to designated locations.
• Perform routine vehicle inspections and report maintenance or safety concerns as needed.
• Assist with daily operations in the mailroom when not performing courier duties.
• Process and meter outgoing mail using mailroom equipment.
• Sort incoming and outgoing mail and packages.
• Provide professional and courteous customer service while interacting with staff across multiple locations.
• Work independently with minimal supervision while effectively managing daily routes and responsibilities.
• Build and maintain positive working relationships with customers at all campus locations.
• Follow established safety procedures, delivery protocols, and mail handling processes.

Skills & Qualifications :

• Valid driver's license with a satisfactory driving record.
• Ability to safely operate a vehicle in various traffic and weather conditions.
• Ability to lift, carry, push, and pull heavy packages and materials throughout the workday.
• Strong organizational and time-management skills.
• Excellent communication and customer service skills.
• Ability to work independently and exercise sound judgment.
• Previous driving, courier, delivery, mailroom, or shipping/receiving experience preferred.
• Experience with mail processing or postage metering equipment preferred.
• Dress code: jeans and collared shirt
• Driving: No (Once converted, this worker will be required to drive a client oh courier vehicle. Please make sure they have a valid DL)
• Parking will be provided and there is a train stop at Tufrs. Please confirm that applicants have a driver's license since we need this person to be a courier eventually when they convert.

For more information or to view other opportunities, visit us at www.paladininc.com.

Paladin is an EEOC employer.