| Location | Illinois, IL |
Indeed Job Description - Senior Software Lab Technician
Job Title: Senior Software Lab Technician
Location: Chicago, IL.
Experience: 10+ years
Job Description:
We are looking for a Senior Software Lab Technician with 10+ years of software engineering experience and strong hands-on experience supporting software labs, networking, telecommunications equipment, and complex system testing.
Mandatory Skills:
10+ years of software engineering experience.
2+ years of networking experience with tools such as nslookup, ping, and tracert.
Experience testing complex systems and working with Agile/SAFe methodologies.
Proficiency with Windows, Unix/Linux, JIRA, and MS Excel.
Hands-on experience building and maintaining telecommunications equipment and network environments.
Knowledge of in-flight connectivity (IFEC) systems, including Devices, WAPs, ACPU, and network equipment.
Experience troubleshooting hardware, software, network connectivity, and application issues.
Strong documentation, communication, problem-solving, and stakeholder management skills.
Ability to work independently and manage multiple priorities.
Roles & Responsibilities:
Work with Development, Systems Engineering, and Product teams to identify lab equipment requirements.
Plan and coordinate lab infrastructure, hardware implementation, and program requirements.
Troubleshoot hardware failures, software configuration issues, network connectivity, and application problems.
Track and document issues in JIRA, including root-cause analysis and resolution.
Manage software lab operations, inventory, equipment tracking, audits, repairs, and asset maintenance.
Conduct periodic lab equipment health checks and resolve issues.
Manage RFQs, purchase requisitions, RMAs, purchase orders, parts delivery, and returns.
Create and maintain SOPs, test-bench documentation, and knowledge-sharing materials.
Provide technical guidance, training, and support to software testing teams.
Drive continuous improvement in lab processes, hardware configurations, automation, and infrastructure.
Identify future technology requirements and support lab upgrade projects.
Participate in lab management meetings and collaborate with testing teams to resolve product issues.
Build strong stakeholder relationships and contribute to successful service delivery and customer satisfaction.
Nice to Have:
CompTIA A+
CompTIA Network+
CCNA
Aviation / IFEC domain experience
Telecom network infrastructure experience
Lab automation experience