Senior Network Infrastructure Engineer / Network Lead

Requires an extensive knowledge of TCP/IP networks including layer two and layer three switching, network based server load balancing, routing protocols, and LAN/WAN technologies. Advanced professional role requiring extensive skill and proficiency – answers and responds to complex network related questions and inquiries via telephone and electronic messaging systems utilizing established procedures.

Our client, an IT Services and Consulting company, is looking for a Senior Network Infrastructure Engineer / Network Lead for their Remote location.
 
Responsibilities:

• Performs device configurations, internal operating system upgrades and software upgrades and deploys network devices including routers, switches, load balancers and firewalls.
• Follows documented network services processes and procedures – identifies gaps in processes or documentation and suggests improvements.
• Monitors, responds and provides resolution for all network problem and incident tickets.
• Utilizing case management system (CMS), documents status updates and problem resolutions.
• Performs customer service duties and responds to customer requests as defined by management.
• Responds to customer requests as defined by management completing assignments in a timely manner with an acceptable level of quality.
• Troubleshoots network problems and recommends corrective procedures; assists with troubleshooting circuit equipment and all other network issues.
• Prepares activity reports as requested by management.
• Identifies opportunities to improve workflow and creates supporting documentation for review by peers and management.
• Maintains network services documentation related to work area.
• Completes network change requests in accordance with service level agreements.
• Maintains network lab and equipment inventory.
• Other related duties assigned as needed.

 
Requirements:

• Network Infrastructure Engineering (Routing, Switching, Load Balancing, LAN/WAN)
• Network Operations & Troubleshooting (Incident Management, Root Cause Analysis, Network Monitoring)
• Network Change & Service Management (ServiceNow, Documentation, Configuration Management)
• Bachelor’s degree in technical discipline or related field or the equivalent combination of education, training, or work experience.
• Communicates ideas both verbally and in written form in a clear, concise and professional manner
• Knowledge of network technologies, i.e., routers, switches, load balancers, firewalls, network and routing protocols, DNS
• Knowledge of basic IT technologies, i.e., operating systems, network devices, software development and architecture
• Requires knowledge of basic office tools
• Ability to understand and apply technical concepts
• Team skills, including the ability to establish and maintain effective working relationships
• Flexibility, versatility, dependability
• Advanced professional role requiring extensive skill and proficiency – answers and responds to complex network related questions and inquiries via telephone and electronic messaging systems utilizing established procedures.
• Works independently with only administrative supervision on highly complex projects with extensive latitude for independent judgment.
• Expected to mentor others on staff and is a role model for rest of team.
• Effectively communicates with all levels of technical and non-technical personnel.
• Ability to provide communication on issues or complex information to a wide audience based on knowledge.
• Participates in strategic planning and direction.
• Develops, documents and implements standards, guidelines, direction and education on process/procedures for staff.
• Assigned to highly visible, sensitive and critical systems.
• Requires an extensive knowledge of TCP/IP networks including layer two and layer three switching, network based server load balancing, routing protocols, and LAN/WAN technologies.
• Typically requires seven to ten years of experience performing hands on network services infrastructure
• 10.00 Years of Experience

 
Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities