Its fun to work in a company where people truly BELIEVE in what theyre doing!
Job Description Summary
As a Senior Network Engineer with Rocket Software, you are part of a global, fast-paced IT organization with a primary mission to provide world-class service to software development labs and internal departments, ensuring our employees have access and communication systems to perform at the highest level. You will implement equipment installation plans based on specifications, maintain each component of the network, and troubleshoot issues. You are responsible for monitoring and maintaining Rocket Softwares corporate network and voice components, assessing the functionality of the network routers, switches, and related equipment, ensuring all network and voice equipment is maintained to corporate and industry standard best practices.
As a technical leader in networking infrastructure, you will work on a team interacting with development labs to design complex infrastructure and deliver the project on time and on budget. You will identify, analyze, and resolve system issues and report on deficiencies in configuration, process, and documentation and develop and recommend corrective actions. You will collaborate with senior members of the team to influence and make suggestions that aid in the designing of technical solutions and mentor junior team members.
Essential Duties and Responsibilities
• Maintain and monitor network infrastructure for availability and performance • Evaluate new networking technologies and strategies • Participate in project planning and delivery activities • Work multiple project and work streams concurrently and deliver projects on time and on budget • Participate in roadmap and architecture planning activities • Respond to network and/or voice-related incidents, troubleshoot, and assess and provide remediation plans • Work network-related incident and trouble tickets, and on-call rotation • Maintain network and voice standard operating procedures, diagrams, and maintenance plans • Collaborate with third-party support and service vendors to ensure the network stays operational
Required Qualifications
• 5-8 years of experience in traditional WAN and LAN using Cisco products (routing, switching, wireless) and protocols (such as HSRP, VPC, Port-channels, Spanning Tree, VTP) • 5-8 years of experience with routing protocol (BGP, OSPF, EIGRP), QoS, and traffic shaping • 3-5 years with SD-WAN technologies • 5-8 years in a complex, distributed, and multi-OS environment with overlapping technologies • 5-8 years experience with Palo Alto firewalls, Panorama, and GlobalProtect VPN client • AWS, Azure, or other cloud infrastructure experience • Excellent customer service-oriented attitude and desire to support end users with issues of varying degrees of complexity • Excellent interpersonal skills • Thorough understanding of troubleshooting complex systems and services from client through network/connectivity and server/storage • Ability and motivation to learn new technologies quickly and with minimal support and guidance • Ability and motivation to mentor staff members and share knowledge • Effective written and verbal communication skills • Desire and ability to document configurations in support of a larger team • Experience with monitoring software such as Nagios or other network monitoring products • Experience with Cisco ACI (Application Centric infrastructure) technologies and Nexus 9K • Experience with TACACS and Cisco ISE
Preferred Qualifications
• 5+ years of experience in load balancing technologies particularly F5 products, IPAM, and Visio • Bachelor's degree in the IT field or professional certifications from Cisco, Palo Alto, and F5
Travel Requirements
Minimal <5%
Information Security
Information security is everyones responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT resources over which they have control, according to their role.
What Rocket Software Can Offer You
• Unlimited Vacation Time as well as paid holidays and sick time • Health and Wellness coverage options for Rocketeers and dependents • Life and disability coverage • Fidelity 401(k) and Roth Retirement Savings with matching contributions • Monthly student debt benefit program • Tuition Reimbursement and Certificate Reimbursement Program opportunities • Leadership and skills training opportunities
Equal Opportunity Employer
Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Accommodations
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
Background and Reference Checks
As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.
Its a Great Place to Work
If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us!