What You'll Do:
The Senior National Client Manager serves as a strategic partner in identifying, pursuing, securing, and maintaining client relationships.
Responsibilities
- Develops and manages a portfolio of National Accounts
- Pursues, builds, maintains, and strengthens client relationships
- Networks with contacts in appropriate professional organizations to gain potential clients and to develop intelligence regarding firms' competition
- Partners with other departments to develop and execute strategic growth plans
- Interacts with clients on a regular basis. Ensures consistency and accuracy of customer account deliverables
- Maintains current with knowledge of trends in clients' industries and creates and sustains strong relationships within these industries
- Establishes clear timelines to meet client requirements and anticipates obstacles and provides solutions
- Identifies business initiatives and improvements
- Supports proposal and pursuit efforts
- Communicates with clients during the pre-project/proposal phase with a focus on generating business
- Compiles and provides information in the client database and maintains accurate and complete customer account information
- Maintains and updates the client database for regional and national accounts to develop leads and target marketing
- Maintains and tracks an active list of all projects being executed for specified national clients
- Collaborates in the creation of marketing/business development plans and budgets specific to national accounts
- Maintains consistent interaction with multiple offices including principals, directors, managers, and others to effectively support the marketing strategy for the growth of national accounts
- Partners with Account Managers and Executives in maintaining and nurturing client relationships, managing customer accounts, and achieving sales objectives
- Provides research, data consolidation, and recommendation development used to create internal reports, process documents, and/or industry trend reporting
- Creates work plans and meets project deadlines
- May require occasional out of office visits to other ECS facilities throughout the region
What We're Looking For:
Required Qualifications
- Minimum 8 years of related experience
- Education and experience as a technical professional in one of our primary service lines may be considered as related experience
- BS degree in a field related to our service lines
- If driving for, or on behalf of, any ECS subsidiary, a valid driver’s license is required
- Ability to prioritize, multi-task and successfully meet deadlines
- Excellent written and oral communication skills and relationship building skills
- Proficiency in MS Office and database management
- Proven track record of servicing clients with a high level of satisfaction
- Strong commitment to team-building
- Strong knowledge of our service lines and client needs
- Documented success in managing new opportunities
- Ability to develop positive client relationships with new and existing clients
- Strategic in mindset and able to translate business objectives into actionable plans
Who We Are:
ECS Group of Companies (ECS) was founded in 1988 with the goal to raise the standards of professional engineering consulting. Today, we are a leader in geotechnical, construction materials, environmental and facilities consulting services. We are employee-owned with more than 3,000 employees in 100+ offices and testing facilities coast to coast. ECS is currently ranked #60 in Engineering News-Record’s Top 500 Design Firms (April 2026), #148 in Engineering News-Record’s Top 200 Environmental Firms (October 2025) and #50 in Zweig Group’s Hot Firm List (May 2025). For additional information about ECS, visit: www.ecslimited.com.
ECS is an Equal Opportunity Employer. To learn more, click here.