Senior MSP Contingent Workforce Program Manager

Company Overview

TechForcePros specializes in staffing, consulting, and project management for enterprise systems in HRIS, ATS, LMS, VMS, CRM, ERP, ITSM, and procurement. Additionally, our recruiting prowess is demonstrated in IT, HR, Finance/Accounting, Healthcare, and Engineering. We are committed to driving business success through innovative solutions and exceptional client service.

Contingent Workforce: https://techforcepros.com/contingent-workforce/

Job Title: Senior MSP Contingent Workforce Program Manager                                                                                                                               

Salary: $130k to $190k annually. 

Location: 100% Remote. Company is located in the Austin, Texas Area.

Client: Leading Technology Company in the Telecommunications Industry

Overview:
Our client, an expanding technology company in the telecommunications industry, is seeking a highly experienced Senior MSP (Managed Services Provider) Contingent Workforce Program Manager to join their dynamic team. This role is critical to driving the next phase of their growth by optimizing the contingent workforce program, reducing rogue spend, and implementing cost-saving strategies. The successful candidate will possess deep expertise in contingent workforce management, rate card development, compliance, governance, and cost control.

Key Responsibilities:

1. Contingent Workforce Strategy Development & Implementation

   • Lead the design, development, and implementation of a scalable contingent workforce management strategy aligned with the organization's overall talent strategy and business objectives.
   • Collaborate with senior leadership and cross-functional teams to determine workforce needs, address talent gaps, and provide strategic insights on workforce planning and optimization.
   • Partner with the Procurement, Talent Acquisition, and Finance teams to develop comprehensive strategies for contingent workforce utilization, ensuring alignment across business units.

2. Rate Card Development & Management

   • Lead the creation, negotiation, and maintenance of rate cards for contingent workers across various categories, ensuring competitiveness and alignment with industry standards.
   • Work with suppliers and hiring managers to establish and enforce rate card compliance, ensuring that contingent labor rates are optimized for cost-efficiency while maintaining quality.
   • Conduct market analysis to benchmark contingent labor rates and refine rate card structures in response to evolving market conditions.

3. Supplier & Vendor Management

   • Develop and maintain strong relationships with MSP providers, staffing suppliers, and vendors to ensure effective sourcing, performance management, and adherence to service level agreements (SLAs).
   • Conduct regular supplier reviews, including performance evaluations, contract negotiations, and quality assessments to ensure top-quality talent is being provided while maximizing cost savings.
   • Establish strategic partnerships with key suppliers to foster long-term collaboration and ensure proactive talent sourcing for contingent workforce needs.

4. Cost Savings & Spend Control

   • Identify opportunities to reduce rogue spend and improve cost management through enhanced governance, streamlined processes, and strategic supplier negotiations.
   • Develop and implement cost-saving initiatives, including rate negotiations, supplier rationalization, and innovative workforce solutions, to ensure budget adherence and financial optimization.
   • Create and maintain dashboards to track contingent workforce costs, spend analysis, and ROI, presenting findings and actionable insights to executive stakeholders.

5. Compliance & Governance

   • Establish strong compliance and governance protocols, ensuring adherence to company policies, local, state, and federal regulations, and industry best practices.
   • Develop and enforce standardized processes, documentation, and approval workflows to minimize risk and ensure consistent management of contingent workforce engagements.
   • Implement comprehensive auditing procedures to ensure supplier compliance with contractual agreements, regulatory requirements, and ethical standards.

6. Program Uplift & Continuous Improvement

   • Evaluate and uplift existing contingent workforce programs by assessing current processes, identifying gaps, and implementing best practices for operational efficiency and program effectiveness.
   • Lead change management initiatives, including stakeholder engagement, communication, and training, to ensure smooth adoption of new processes and technologies.
   • Monitor and report on key performance indicators (KPIs) related to contingent workforce utilization, program effectiveness, and supplier performance, ensuring continuous improvement and value realization.

7. Stakeholder & Hiring Manager Collaboration

   • Build and maintain strong relationships with key stakeholders, including hiring managers, business leaders, HR, Procurement, and Legal teams, to understand and support contingent workforce needs effectively.
   • Provide training and consultation to hiring managers on contingent workforce best practices, rate cards, compliance requirements, and supplier engagement processes.
   • Serve as the primary point of contact for escalations, problem resolution, and advisory support related to contingent workforce management.

8. Technology & Systems Optimization

   • Leverage VMS (Vendor Management System) technology to drive automation, transparency, and efficiency in managing the contingent workforce lifecycle.
   • Identify opportunities to enhance existing technologies and tools to improve contingent workforce management, reporting, and analytics capabilities.
   • Work with IT and system vendors to implement system enhancements and ensure seamless integration with other HR and procurement systems.

Key Qualifications:

• Education: Bachelor’s degree in Human Resources, Business Administration, Supply Chain Management, or a related field. Advanced degree (e.g., MBA) preferred.
• Experience: Minimum of 10 years of experience in contingent workforce program management, with at least 5 years in an MSP model within a large, complex organization. Prior experience in the telecommunications or technology industry is highly preferred.
• Rate Card Development: Proven expertise in developing, negotiating, and maintaining rate cards, including a thorough understanding of labor categories, benchmarking, and cost optimization strategies.
• Supplier Management: Strong experience in managing supplier relationships, negotiating contracts, conducting performance reviews, and ensuring supplier compliance with SLAs.
• Compliance & Governance: Deep knowledge of labor regulations, compliance, and governance protocols related to contingent workforce management. Experience in implementing compliance frameworks and conducting audits.
• Cost Control: Demonstrated success in developing cost-saving strategies, reducing rogue spend, and implementing financial controls in contingent workforce programs.
• Change Management: Experience in uplifting existing contingent workforce programs, including implementing new processes, driving change management initiatives, and managing stakeholder engagement.
• Technical Proficiency: Strong understanding of VMS technologies (e.g., SAP Fieldglass, Beeline, Coupa), HRIS, and other relevant contingent workforce management tools. Advanced Excel and data analysis skills are a plus.
• Analytical Skills: Strong analytical and problem-solving skills, with the ability to analyze data, identify trends, and make strategic recommendations for program improvement.
• Communication & Collaboration: Exceptional communication skills, both written and verbal, with the ability to influence and build strong relationships with stakeholders at all levels. Ability to effectively manage conflicts and escalations.
• Leadership: Demonstrated leadership capabilities, including managing cross-functional teams, mentoring junior staff, and fostering a culture of collaboration, continuous improvement, and accountability.

Why Join Our Client?

• Innovative Environment: Join a leading technology company in the telecommunications space that fosters innovation and creativity.
• Career Growth: Be part of a rapidly growing organization with significant opportunities for career development and advancement.
• Impactful Role: Play a pivotal role in shaping the contingent workforce strategy and driving cost efficiencies, directly contributing to the company’s success.
• Collaborative Culture: Work in a supportive, diverse, and collaborative culture that values talent, teamwork, and professional growth.

Why Join TechForcePros?

At TechForcePros, we are committed to fostering a culture of innovation, collaboration, and continuous improvement. You will have the opportunity to work on exciting projects, drive impactful change, and make a meaningful contribution to our organization’s success. We offer competitive compensation and opportunities for career growth and development.