Senior MDM Program Lead Informatica Product 360 / Customer 360

Responsibilities: The role combines business engagement, program leadership, solution architecture, and technical delivery to establish enterprise-wide Product 360 and Customer 360 capabilities leveraging Informatica MDM, Data Quality, Cloud Data Platforms, and AI-powered data management practices. Responsible for driving end-to-end MDM strategy, implementation, integration, governance, and managed services while ensuring high-quality trusted data across Commercial, Supply Chain, Manufacturing, Regulatory, and ERP ecosystems.

Our client, an IT Services and Consulting company, is looking for a Senior MDM Program Lead – Informatica Product 360 / Customer 360 for their Raleigh, NC/Remote location.
 
Responsibilities:

• The role combines business engagement, program leadership, solution architecture, and technical delivery to establish enterprise-wide Product 360 and Customer 360 capabilities leveraging Informatica MDM, Data Quality, Cloud Data Platforms, and AI-powered data management practices.
• Enterprise MDM Strategy & Leadership
• Lead enterprise-wide Master Data Management initiatives for Product, Item, Customer, Vendor, and Reference Data domains.
• Define and execute Product Master and Item Master management strategies supporting global Life Sciences operations.
• Establish MDM governance frameworks, stewardship processes, data ownership models, and operational best practices.
• Partner with business stakeholders across Supply Chain, Commercial, Regulatory Affairs, Manufacturing, Quality, and IT organizations.
• Drive roadmap development, release planning, cutover activities, and hyper care support.
• Product & Item Mastering
• Design and implement Product Master and Item Master solutions for pharmaceutical products and related reference data.
• Manage lifecycle processes including product onboarding, product changes, item creation, retirements, and synchronization across enterprise systems.
• Define data standards, validation rules, hierarchies, classifications, and business rules for product and item domains.
• Establish golden records for products and materials supporting ERP, CRM, Supply Chain, Manufacturing, and Reporting systems.
• Improve product data accuracy, completeness, consistency, and compliance.
• Informatica MDM & Data Quality
• Lead implementation and enhancement of Informatica MDM, Customer 360, Product 360 & IDQ solutions.
• Configure match and merge algorithms, survivorship rules, relationship management, hierarchy management, and stewardship workflows.
• Design cleanse, standardization, enrichment, and duplicate prevention processes.
• Optimize MDM processes for scalability and performance.
• Drive adoption of data quality scorecards and KPI-driven governance.
• Integration & Cloud Data Platforms
• Architect integrations between MDM platforms and enterprise applications including:
• Salesforce
• Data Warehouses
• Regulatory Systems
• Supply Chain Applications
• Design cloud-native integration frameworks using:
• AWS S3
• App Flow
• Airflow
• Glue
• Athena
• Support real-time and batch synchronization of master data across enterprise ecosystems.
• AI-Enabled Data Management
• Implement Generative AI and AI-assisted solutions for:
• Product data enrichment
• Duplicate detection
• Data quality monitoring
• Anomaly detection
• Stewardship productivity
• Root-cause analysis
• Leverage AI-driven insights to improve governance and operational efficiency.
• Managed Services & Operational Excellence
• Lead global MDM managed services operations.
• Drive SLA adherence, incident management, release management, and continuous improvement initiatives.
• Develop executive dashboards, operational metrics, and governance reporting.
• Manage onshore and offshore teams, resource planning, mentoring, and capability development.
• Establish Centers of Excellence (COE) and reusable frameworks.
• Business Outcomes Delivered
• Established enterprise Product 360 and Item Master capabilities.
• Improved product and material data quality across global business units.
• Reduced duplicate products and item records through advanced matching and governance.
• Accelerated product onboarding and commercial readiness.
• Increased operational efficiency through AI-assisted stewardship and automation.
• Enabled trusted master data across Supply Chain, Manufacturing, Commercial, Regulatory, and Analytics platforms.
• Improved compliance, reporting accuracy, and business decision-making through governed master data.

 
Requirements:

• Seeking an accomplished Enterprise MDM Leader with extensive experience delivering Product Master, Item Master, and Customer Master Data Management solutions across global Life Sciences organizations. Responsible for driving end-to-end MDM strategy, implementation, integration, governance, and managed services while ensuring high-quality trusted data across Commercial, Supply Chain, Manufacturing, Regulatory, and ERP ecosystems.
• Master Data Management
• Product Master Data Management
• Item Master Data Management
• Customer Master Data Management
• Product 360 / Customer 360
• Data Governance
• Data Stewardship
• Match & Merge Optimization
• Hierarchy Management
• Informatica Technologies
• Informatica MDM
• Informatica Product 360 (P360)
• Informatica Customer 360
• Informatica Data Quality (IDQ)
• Provisioning Tool
• Cloud & Data Technologies
• AWS S3
• AWS Glue
• AppFlow
• Apache Airflow
• Athena
• Starburst
• Oracle
• PL/SQL
• Pyspark
• Life Sciences Domain
• Product Lifecycle Management
• Pharmaceutical Product Data
• Material Master Data
• Packaging Hierarchies
• Supply Chain Master Data
• Commercial Data Management
• Regulatory Data Management
• Manufacturing Data Governance
• 10+ years of experience in Enterprise Data Management and MDM.
• Experience supporting Life Sciences organizations.
• Proven success leading large-scale MDM transformations and managed services engagements.
• Experience integrating Product Master and Item Master domains with ERP, CRM, and Supply Chain applications.
• Strong stakeholder management and executive communication skills.
• Years of Experience:   14.00 Years of Experience

 
Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities