This hands-on role will connect campaign and customer data to business results, helping marketing leadership understand what is working and where to invest.
Reporting to the Marketing & Brand Manager, you'll build reporting, guide performance improvements and collaborate with an established team of customer insights analysts. This role has no direct reports.
Responsibilities
- Analyze performance across digital advertising, email, direct mail, branch and community marketing.
- Connect data across campaigns, channels and customer segments to assess marketing effectiveness.
- Build Power BI dashboards and reports tracking acquisition costs, conversions, campaign ROI and customer lifetime value.
- Translate findings into clear recommendations on budget allocation, targeting, messaging and channel mix.
- Support customer segmentation, campaign testing, retention and cross-sell analysis.
- Present insights to marketing leadership, executives and finance partners.
- Partner with analysts, IT, agencies and vendors to improve tracking, data accuracy and reporting.
Qualifications
- 4+ years of experience in marketing analytics, performance measurement or a related data-focused marketing role.
- Hands-on Power BI experience and working knowledge of SQL.
- Demonstrated ability to turn analysis into business recommendations and measurable results.
- Strong communication skills, including presenting findings to non-technical and executive audiences.
- Experience combining data from multiple systems and working collaboratively across teams.
- Banking or financial services experience preferred; strong candidates from other industries will be considered.
- Google Analytics, CRM and marketing automation experience helpful; Klaviyo familiarity is a plus.
The Opportunity
Shape the marketing measurement approach, build reporting capabilities and directly influence business decisions in a collaborative environment. Remote work is available within the listed states, with quarterly in-person meetings.