Senior Manager Therapy Services

Howard Brown Health is a nationally recognized leader in LGBTQ+ health and wellness. Our commitment to inclusive and affirming care has made us a cornerstone of the Chicago community. At Howard Brown, we believe in providing holistic, patient-centered care that empowers individuals and enriches lives.

What is in it for you:

• A commitment to work-life balance with:

• 3-weeks paid vacation and 1-week of personal time

• 12 accrued sick days per year

• 9 paid holidays, including Juneteenth

• PTO Exchange allows employees to turn unused PTO into liquid assets

• Employer-sponsored health, dental, and vision insurance with two PPO plans and an HMO plan.

• BCBS HMO, PPO, and PPO Select Plans

• EyeMed Vision premium

• 401k program with up to 5% employer match after 90 days

• Employer-paid basic life insurance valued at one times the annual salary

• Voluntary Life and AD&D, and Short-term and Long-term disability

• Up to $720 pre-tax commuter and parking benefit account

• Flexible Spending Accounts for healthcare and dependent care

• Tuition Reimbursement and Student Loan Forgiveness Programs; NHSC & PSLF

• Employee Assistance Program with 5 employer-paid counseling sessions

• 50% off at Brown Elephant Resale Shops and discounts at local businesses

SALARY: The position salary range is $91,000/annual - $115,000/annual depending on years of experience

POSITION SUMMARY:

Under the direction of the Medical Director, Psychiatry, the Senior Manager of Therapy Services creates, directs, and implements innovative outcome-based individual, couples, and group behavioral health services. Additionally, the Senior Manager of Therapy Services oversees and manages Howard Brown Health's clinical team and interns with a primary focus on increasing accessibility of community-based behavioral health services. Leverages industry knowledge and best practices to promote the mission and vision of Howard Brown Health as well as supports culture enhancement and management efforts.

PRINCIPLE DUTIES AND ACCOUNTABILITIES

• Conducts screenings, makes referrals, completes assessments, and provides therapy services. (50% Clinical; 50% Administrative).
• Manages daily clinical functions including staff schedules, program evaluation, quality assurance, caseload distribution, and productivity in line with Howard Brown Health standards.
• Develops program goals, objectives, procedures, and innovative mental health programming to meet clinical, community and agency needs.
• Reviews, analyzes, and assesses Therapy Services performance and quality improvement efforts and support changes as needed to improve service delivery and ensure compliance with regulatory compliance.
• Champions for care integration by proactively collaborating with other disciplines (i.e., Medical, Case Management, Psychiatry, Linkage to Care) to ensure holistic patient-centered care outcomes.
• Collaborates with internal stakeholders to streamline operational workflows and recommend appropriate changes to administrative procedures.
• Collaborates with internal and external billing partners to improve reimbursement, benefit verification processes, and Behavioral Health services billing practices.
• Recruits, trains, and evaluates a team of licensed therapists (e.g., LCSWs, LCPCs) and clinical interns.
• Provides clinical supervision and mentorship to help staff achieve licensure and professional development.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS

• Master's degree from an accredited institution of higher learning in Social Work or related field, required.
• Minimum seven (7) years' work experience as a Licensed Clinical Social Worker or related field required. Of the seven years' experience, minimum five (5) years of demonstrated leadership experience in a clinical setting, required.

LICENSE/REGISTRATION/CERTIFICATION

• Unincumbered and active Illinois Licensed Clinical Social Work or related licensure required.

KNOWLEDGE, SKILLS, ABILITIES (K/S/A)

• Functional knowledge of NASW Code of Ethics (or related).
• Knowledge of market standard for quality initiatives.
• Knowledge of change management and leadership principles.
• Ability to maintain confidentiality regarding organizational operations, financial information, and strategic initiatives.
• Functional and proficient knowledge and practice of various models of integrated care.
• Ability to demonstrate an understanding and acceptance of equity, inclusion, and diversity concepts, and that they are broader than just race, ethnicity, and gender.
• Knowledge of health disparities, substance use and domestic violence issues, especially within LGBTQ community.
• Demonstrated self-awareness, in terms of understanding their own culture, identity, biases, prejudices, power, privilege and stereotypes.
• Ability to document effectively in an electronic health record environment.
• Ability to work affirmatively with gay, lesbian, bisexual, transgender, queer (LGBTQ) and HIV positive patients.

ADA SPECIFICATIONS

• Requires ability to speak audibly and listen actively.
• Requires ability to use computers, telephone, and other office equipment.
• Requires ability to sit for an extended period of time.
• Requires ability to periodically travel across sites.

EQUAL OPPORTUNITY STATEMENT:

Decisions and criteria governing the employment relationship with all employees at Howard Brown are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender identity, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes.

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties, as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.