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Senior Manager, Store Experience

The Gap

  • Folsom, California
  • 30+ days ago

    Highlights

    Reporting to the Director of Integrated Marketing, this leader serves as the voice of stores within the marketing organization—deeply understanding store environments, fleet needs, and customer behavior—and translating brand and product strategy into best-in-class, scalable retail experiences. This role blends strategy and execution, partnering cross-functionally with Visual, Retail, Creative, Merchandising, and Operations to bring 360 campaigns to life in a way that feels uniquely Athleta.

    Numbers & Facts

    LocationFolsom, California
    IndustryAll
    Company Size10,000 employees or more
    Websitehttp://www.gap.com

    Description

    About the Role

    The Senior Manager, Store Experience sits at the center of how Athleta comes to life in the physical world. This role leads the end-to-end marketing strategy for stores—ensuring every touchpoint, from signage to activations to new store openings, delivers a cohesive, premium, and brand-defining customer experience.
    Reporting to the Director of Integrated Marketing, this leader serves as the voice of stores within the marketing organization—deeply understanding store environments, fleet needs, and customer behavior—and translating brand and product strategy into best-in-class, scalable retail experiences.
    This role blends strategy and execution, partnering cross-functionally with Visual, Retail, Creative, Merchandising, and Operations to bring 360 campaigns to life in a way that feels uniquely Athleta.

    What You'll Do

    Store Marketing Strategy & Vision

    • Define and lead the seasonal and annual marketing strategy for stores, ensuring alignment with brand and product campaigns
    • Translate brand storytelling into physical retail experiences that are inspiring, intuitive, and conversion-driving
    • Establish the vision and standards for how Athleta shows up across all store touchpoints

    360 Campaign Integration

    • Own the in-store expression of all Tier 1/2/3 brand and product campaign

    • Ensure signage, storytelling, and outfitting moments ladder directly to campaign strategy and creative

    • Partner with Integrated Marketing leads to bring campaigns to life consistently across channels

    Store Experience & Activations

    • Lead concepting and execution of in-store activations, events, and experiential moments that build community and cultural relevance
    • Develop new ways for stores to engage customers beyond product (events, partnerships, localized moments)
    • Pilot and scale innovative formats that elevate the customer experience

    Who You Are

    New Stores, Remodels & Fleet Evolution

    • Own the marketing strategy and launch plans for new store openings and remodels

    • Define storytelling frameworks, signage strategies, and customer journeys for new formats

    • Partner closely with Store Design and Visual teams to ensure brand consistency and impact

    Cross-Functional Leadership

    • Act as the primary marketing partner to Retail and Visual teams

    • Align priorities across Creative, Production, Merch and Operations to ensure seamless execution

    • Lead timelines, budgets, and processes for all store marketing workstreams

    About Company

    Doris and Don Fisher opened the first Gap store in 1969 with a simple idea -- to make it easier to find a pair of jeans and a commitment to do more. Over the last 46 years, the company has grown from a single store to a global fashion business with five brands -- Gap, Banana Republic, Old Navy, Athleta and Intermix. Gap's clothes are available in 90 countries worldwide through 3,300 company-operated stores, almost 400 franchise stores, and e-commerce sites and is still growing. Many companies work to improve their services and businesses every day by using GAP Testers who anonymously go into various places and report back to the companies on everything from cleanliness, customer service to quality control. Being a tester is a very flexible, fun job with lots of benefits.

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