Senior Manager Special Servicing Operations, CMBS & Investor Reporting

The role carries meaningful day-to-day leadership responsibility overseeing servicing operations from loan onboarding through investor reporting, regulatory deliverables, fee administration, and asset coordination while serving as the primary operational liaison across master servicers, trustees, rating agencies, legal counsel, and accounting. This is a senior operations management opportunity within the Special Servicing function of a well-established commercial real estate investment manager, offering full ownership of the operational, reporting, and administrative infrastructure supporting a growing CMBS special servicing platform.

Title: Senior Manager Special Servicing Operations, CMBS & Investor Reporting

Office Status: Hybrid Charlotte, NC

Base Salary: $150k - $170k + Bonus

ABOUT THE ROLE

This is a senior operations management opportunity within the Special Servicing function of a well-established commercial real estate investment manager, offering full ownership of the operational, reporting, and administrative infrastructure supporting a growing CMBS special servicing platform. The role carries meaningful day-to-day leadership responsibility overseeing servicing operations from loan onboarding through investor reporting, regulatory deliverables, fee administration, and asset coordination while serving as the primary operational liaison across master servicers, trustees, rating agencies, legal counsel, and accounting. It's an ideal fit for a seasoned CMBS servicing professional with 7+ years of experience who combines deep operational expertise with strong organizational instincts and the ability to drive process improvement and compliance across a complex, multi-counterparty servicing environment.

RESPONSIBILITIES

• Manage the operational onboarding of new special servicing assignments within Backshop;coordinate and administer borrower consent requests and approvals;oversee trustee file management ensuring documentation is complete, accurate, and current
• Maintain servicing records and operational data integrity across servicing platforms;support operational processes related to new loan origination disclosures
• Prepare CREFC Investor Reporting Packages and distribute recurring servicing and portfolio reports;calculate and coordinate Appraisal Reduction Amounts and Realized Loss Forms
• Prepare and manage Reg AB reporting requirements;coordinate information requests and reporting for rating agencies;ensure all reporting deadlines are consistently met with a high degree of accuracy
• Manage special servicing fee calculations, tracking, and fee-sharing arrangements with third-party clients;support reconciliation of servicing fees and related operational accounting items
• Coordinate operational activities related to asset releases;manage operational posting and documentation requirements;support asset managers by coordinating documentation, approvals, and servicing workflows throughout the life of each asset
• Develop and maintain operating procedures for servicing operations;identify opportunities to improve operational efficiency, automation, and reporting processes
• Ensure compliance with servicing agreements, investor requirements, and internal policies
• Serve as the primary operational liaison with master servicers, trustees, legal counsel, accounting, rating agencies, and other external counterparties