Senior Director - Technology
Location: US Office - Southborough
Years of Experience: 15-30 Years
Job Summary: We are seeking a highly experienced Senior Director of Technology to lead our technical support engineering team. The ideal candidate will possess extensive knowledge in technology management and a proven track record of driving innovation and efficiency in technical support operations. This role requires a strategic thinker with strong leadership skills and the ability to manage complex projects while ensuring high levels of customer satisfaction.
Responsibilities:
- Lead and mentor a team of technical support engineers, fostering a culture of excellence and continuous improvement.
- Develop and implement technology strategies that align with business objectives and enhance operational efficiency.
- Oversee the technical support process, ensuring timely resolution of customer issues and maintaining high service quality.
- Collaborate with cross-functional teams to identify and address technology-related challenges and opportunities.
- Monitor industry trends and emerging technologies to inform strategic decision-making.
- Manage budgets and resources effectively to optimize team performance and project outcomes.
Mandatory Skills:
- Strong knowledge in technology management and support processes.
- Proven leadership experience in managing technical teams.
- Excellent problem-solving and analytical skills.
- Exceptional communication and interpersonal skills.
Preferred Skills:
- Experience with cloud technologies and IT service management frameworks.
- Familiarity with project management methodologies.
- Ability to drive change and innovation within the organization.
Qualifications:
- Bachelor''s degree in Computer Science, Information Technology, or a related field; Master''s degree preferred.
- 15+ years of experience in technology management, with at least 5 years in a leadership role.
- Proven track record of successful project delivery and team management.