Senior Manager, Site Reliability and Cloud Engineering

·          Lead and develop engineering staff setting clear performance expectations, supporting professional growth, and fostering a high-performance, accountable culture. 

·          Responsible for day-to-day operations and technical escalations for Cloud Engineering & Architecture, and Site Reliability Engineering staff and processes. 

·          Work collaboratively with Incident Management teams and leadership to build observability dashboards to monitor environmental and applications.   

·          Execute on the agreed upon direction for cloud engineering and architecture by designing and managing scalable infrastructure across public cloud, driving IaC adoption, CI/CD (Azure/AWS)and automation best practices.   

·          Build and mature SRE practices across the organization, including defining and enforcing SLOs/SLIs, establishing observability (metrics, logs, tracing), automating incident response and runbooks, and reducing operational toil through tooling and process automation. 

·          Drive transparencies into environment variables assisting a metrics-centric operating model providing executive visibility into system reliability, incident trends, infrastructure health, and team performance. 

·          Partner with information security to ensure cloud environments meet security, risk, and compliance requirements, implement guardrails, enforce policies, and maintain audit readiness.

1.     Hire, mentor, and develop a team of Site Reliability and Cloud Engineers, providing regular feedback and career growth guidance  

2.     Define and track key reliability metrics (SLIs, SLOs, error budgets) across services owned by the team  

3.     Partner with engineering leadership to influence system design decisions for scalability, resilience, and observability 

4.     Manage day-to-day workload and priorities for a team of SRE and cloud engineers 

·          Required Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (or 4 additional years of relevant experience in lieu of a degree). 

·          Required Experience: 5+ years of progressive experience in technology operations, infrastructure engineering, cloud architecture, or site reliability engineering, with 3+ years in a people leadership role managing managers. 

·          Deep expertise in cloud platforms and modern infrastructure practices including IaC, containerization, and CI/CD pipelines. 

·          Strong understanding of SRE principles, observability tooling, and incident management platforms. 

·          Strong communication skills. Able to translate complex technical topics into clear, business-aligned strategies. 

·          Track record of driving operational efficiency through automation, process improvement, and metrics-driven decision making. 

·          Cloud architecture or ITIL certifications a plus.