Senior Manager, Sales Incentives

Western Alliance Bank

Phoenix, AZ

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JOB DETAILS

SKILLS

Accounting, Accounting Close, Accrual Validation, Accrual-Basis Accounting, Analysis Skills, Banking Services, Best Practices, Budget Management, Business Strategy, Certified Compensation Professional, Coaching, Communication Skills, Compensation and Benefits, Continuous Improvement, Cost Effectiveness Analysis, Cross-Functional, Documentation, Economics, Enterprise Sales, Establish Priorities, External Audit, Federal Deposit Insurance Corp (FDIC), Federal Laws and Regulations, Finance, Financial Audit, Financial Modeling, Financial Planning, Financial Planning and Analysis (FP&A), Financial Regulations, Financial Services, Financial Strategy, Forecasting, Frequently Asked Questions (FAQ), HRIS/HRMS, Human Resources, Incentive Programs, Internal Audit, Leadership, Legal, Maintain Compliance, Market Entry Strategy, Market Segmentation, Materials Planning, Mortgage, Organizational Development/Management, Partner Sales, Performance Analysis, Performance Management, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Profit & Loss, Regulatory Compliance, Reporting Skills, Revenue Growth, Risk Analysis, Risk Management, Sales, Sales Analysis, Sales Management, Sales Support, Staff Development, State Laws and Regulations, Strategic Analysis, Strategic Planning, Team Lead/Manager, Technical Strategy, Test Design, Time Management, Training Tools, Training/Teaching, Trend Analysis, Writing Skills

LOCATION

Phoenix, AZ

POSTED

1 day ago

Job Title:
Senior Manager, Sales Incentives

Location:
CityScape

What you'll do:
The Senior Sales Incentive Manager is responsible for designing, managing, and evolving sales incentive compensation programs across the entire Bank. This role ensures that sales performance is aligned with enterprise strategy, financial objectives, and regulatory expectations. The position partners closely with Sales Leadership, Finance, HR/Total Rewards, IT, Legal, Audit, and Compliance to drive effective incentive design, governance, and execution. In addition, this role provides people leadership and strategic oversight to ensure consistent, scalable, and well-governed sales incentive practices enterprise-wide.

Lead the design, development, and ongoing refinement of sales incentive plans aligned with enterprise growth objectives and go-to-market strategies across all lines of business.
Ensure incentive plans are competitive, scalable, and financially sound, balancing market practices with internal equity and profitability.
Evaluate plan effectiveness and recommend improvements to drive desired sales behaviors, performance outcomes, and retention of top talent.
Model financial impact, validate plan affordability, and assess payout distributions and performance leverage.
Partner with Financial Planning & Analysis and Accounting to align incentive expense projections with enterprise financial plans, budgets, and outlooks. Present incentive expense outcomes, forecasts, risks, and drivers to executive stakeholders.
Establish consistent incentive design standards including measures, thresholds, accelerators, caps, modifiers, and crediting rules.
Own the annual incentives calendar, including but not limited to plan design updates and approvals, on-time payouts, incentive system/Varicent updates, and other key incentives-related milestones.
Define and maintain sales role and eligibility frameworks.
Ensure incentive plans appropriately reflect role responsibilities, performance expectations, and goal structures.
Partner with Sales Leadership and Compensation to periodically review and evolve roles and plans as the organization changes.
Ensure sales incentive programs comply with company policies, internal controls, and applicable federal and state regulations.
Own process narratives, control evidence, and management responses related to incentive compensation for internal and external audits.
Lead process and service-level enhancements through strategic use of technology and close collaboration with business partners
Partner with Finance, Internal Audit, and Compliance to design, test, and remediate controls related to incentive calculations, accruals, and payouts.
Partner with Legal and Compliance to review plan documents, resolve issues, and support audit, FDIC and risk management requirements.
Maintain formal documentation, approval processes, governance standards, and exception management protocols. Ensure appropriate governance over assumption changes, plan amendments, true-ups, estimates, and manual adjustments impacting incentive expense.
Monitor incentive plan payouts to ensure plan compliance across lines of business.
Own the end-to-end incentive compensation financial lifecycle, including calculation oversight, monthly and quarterly incentive accruals, validation, true-ups, dispute resolution, and payout readiness.
Partner directly with Finance to ensure accurate, timely, and auditable incentive accruals in alignment with forecast assumptions, plan rules, and accounting guidance.
Develop and monitor performance metrics such as attainment distributions, payout alignment, growth portfolio baselines, and plan effectiveness indicators.
Analyze sales and incentive data to identify trends, risks, and opportunities for continuous improvement.
Partner with HRIS, IT, and Sales Leadership to optimize incentive compensation systems and reporting capabilities.
Develop clear, comprehensive communication materials including plan documents, FAQs, payout examples, incentive estimators, training, and manager toolkits.
Lead plan rollouts, ensuring sellers and leaders understand plan mechanics, performance expectations, and earning opportunities.
Deliver training and ongoing guidance to improve clarity, transparency, and adoption of incentive programs.Executive and Enterprise Partnership
Serve as a trusted advisor to senior executives and sales leaders across all lines of business.
Present incentive strategy recommendations, analyses, and insights to executive stakeholders.
Translate enterprise business strategy into practical and effective incentive structures.
Provide people leadership and strategic direction for sales incentive resources supporting the entire Bank and all lines of business.
Responsible for hiring, coaching, performance management, and development of team members.
Set priorities, ensure consistent execution, and promote best practices across incentive programs enterprise-wide.

What you'll need:

Bachelor's degree in Finance, Business, Economics, Human Resources, or a related field, or equivalent experience. MBA with 5+ years' relevant experience will be considered.
Ten or more years of progressive experience in sales incentive compensation design and management within a complex organization.
Demonstrated experience supporting multiple sales segments and lines of business.
Demonstrated experience owning or heavily supporting incentive accruals, forecasting, and close processes in partnership with Finance.
Demonstrated strong executive presence with the ability to influence, engage, and advise senior leaders and executives with credibility and confidence.
Strong analytical and financial modeling skills with the ability to assess incentive effectiveness and cost.
Proven ability to influence senior stakeholders and drive cross-functional alignment.
Excellent written, verbal, and presentation communication skills.

Preferred

Experience in a regulated industry such as financial services or banking.
Experience with Varicent incentive compensation platform and Workday.
CPA, CFA, MBA, or equivalent financial training (preferred but not required).
Certified Compensation or Certified Sales Compensation Professional or relevant WorldatWork coursework.

Benefits you'll love:
We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands - Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank - that remain part of the company's heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

© Western Alliance Bancorporation

Senior Manager, Sales Incentives

Western Alliance Bank

Phoenix, AZ

About the Company

Western Alliance Bank

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