Senior Manager, Quality Systems (Hybrid - open to various lab locations)

Senior Manager, Quality Systems (Hybrid - open to various lab locations) at Quest Diagnostics

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Senior Manager, Quality Systems (Hybrid - open to various lab locations)

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Category Laboratory Location Marlborough, Massachusetts Job function Operations Job family Quality Assurance

Shift Day Employee type Regular Full-Time Work mode Hybrid

Job Description

Pay Range: $110,000 - $160,000 / year

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Primary location to hire: Marlborough, MA (Hybrid)

Open to someone residing close to one of our other major labs: (Pittsburgh, PA; Houston, TX Lenexa, KS; Dallas, TX; Wooddale, IL, Tampa, FL; Chantilly, VA; Clifton, NJ, San Juan Capistrano, CA

Reporting to the head of Global Quality Systems, the Sr Manager- Quality Systems is responsible for supporting the global design, standardization, governance, and continuous improvement of core quality system processes across all business units and geographies. This position ensures that quality processes are effective, compliant, and aligned with both regulatory requirements and business objectives. The Sr Manager- Quality Systems partners cross functionally to drive harmonization, digital enablement, and operational excellence across Quest's global quality landscape.

Responsibilities:

• Support the development of global policies, procedures, and standards in alignment with ISO, FDA, CLIA, CAP, and other applicable regulations.
• Support a global roadmap for process maturity, automation, and integration with other quality and business processes.
• Monitor performance and compliance of KPIs and process health metrics through dashboards, audits, and reviews.
• Partner with Regulatory Affairs to assess the impact of emerging regulations and ensure proactive compliance
• Serve as a change agent to drive adoption and behavioral alignment with global standards.
• Collaborate with the Global Process Owner (GPO) and develop training materials and deploy role-based training content for the quality system processes.
• Partner with GPO, IT, and QARA project management teams to define user and functional requirements and enable process automation.
• Support system configurations, validation, and integration projects that impact the quality processes.
• Engage with GPOs, Site Quality leaders, Operations, R&D, IT, Legal, and other stakeholders to ensure global process alignment and effectiveness.
• Participate in global communities of practice and user forums for continuous feedback and best practice sharing.
• Participate in corporate and/or health authority inspections/audits when local SMEs have not been able to satisfy auditor requests or questions.

Qualifications:

Required Work Experience:

• 8+ years of experience in Quality Assurance, Quality Systems, or Regulatory Compliance, with at least 3 years in a regulated healthcare, life sciences, or diagnostics environment
• 3+ year of experience of global or local process ownership or project leadership experience

Preferred Work Experience:

• Experience in Quality and Regulatory Affairs within the diagnostics, medical devices, or laboratory services industry
• Working knowledge of enterprise systems such as MasterControl, Veeva, Medialab, Smartsolve, etc.
• Demonstrated ability to lead change in a regulated environment
• ASQ, ISO certification

Knowledge:

• In depth knowledge of GxP, FDA, CLIA, and other relevant regulatory frameworks

Skills:

• Microsoft Office 365
• Proficient in Technical / Procedural Writing

Education:

• Bachelor's Degree Bachelor's degree in Life Sciences, Engineering, Quality, or related field. (Required)
• Master's Degree (Preferred)

72314

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

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• Culture Our people contribute to fostering an inspiring and supportive workplace where we empower better health for our customers every day. Through our 11 Employee Business Networks (EBNs) employees can grow, connect, and contribute with professional development, mentorship, EBN program offerings, and community engagement. Each of our Quest Employee Business Networks is open to all employees. View more

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Equal employment opportunity

Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any any other legally protected status . Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary.

Quest Diagnostics is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please complete the accommodation request form.

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