Work Schedule: Night shift, with flexibility to adjust working hours when business needs require.
Work set-up: Hybrid (3 days onsite)
We are looking for an experienced Order to Cash (O2C) Senior Manager to lead end-to-end O2C operations and drive operational excellence across credit management, billing, collections, cash application, dispute management, and customer master data. This role will lead a team of O2C professionals, partner with key stakeholders across the organization, and champion process improvements and automation to improve cash flow, efficiency, and customer experience.
Key Responsibilities
- Lead and oversee end-to-end Order to Cash operations, including credit management, billing, collections, cash application, disputes, and customer master data.
- Manage, coach, and develop the O2C team while fostering a collaborative and high-performing culture.
- Partner with Finance, Sales, Credit, Customer Service, and IT to resolve operational issues and improve overall process execution.
- Monitor key O2C metrics, including DSO, aging, bad debt provisioning, collection effectiveness, and cash application performance.
- Identify and lead process improvement, automation, systems migration, and transition initiatives.
- Drive initiatives to reduce O2C cycle times, improve cash flow, increase accuracy, and enhance customer experience.
- Ensure compliance with company policies, SOX requirements, and applicable regulatory requirements.
- Manage escalations and effectively communicate O2C performance, risks, and improvement initiatives to senior stakeholders.
What We're Looking For
- Bachelor's degree in Finance, Accountancy, Commerce, or a related field, or equivalent relevant experience.
- 12-15 years of experience in Order to Cash or a related Finance function, with at least 5 years in an O2C managerial role.
- Strong knowledge of O2C processes, particularly collections, credit management, invoicing, and cash application.
- Proven experience leading teams and driving process improvements, systems migrations, or operational transitions.
- Strong leadership, stakeholder management, analytical, and problem-solving skills.
- Proficiency in Microsoft Excel and other MS Office applications; SAP experience is an advantage.
- Strong English communication skills.
- Accounting, Finance, or O2C-related certification is an advantage.