The Senior Manager of Operations and Strategy is an advanced-practice nurse and clinically trainedleader responsible for the end-to-end development, execution, and evaluation of strategic initiatives andpilot programs across the organization. Reporting to the Assoc Director of Operation & StrategicInitiatives, this role translates strategic priorities into actionable pilots, operational improvements, andscalable solutions. This position serves as a bridge between clinical excellence and operationalinfrastructure, requiring deep understanding of cross-functional workflows, as well as the judgment tobuild and mentor the team supporting these programs. Additionally, this role will own patient experiencereporting, incident report oversight, benchmark metrics and assist in operational workflow reviewsacross teams. This position will assist in the current Memoryworkx initiative by serving as a clinicalliaison between teams, as well as support operational needs for Sage Elevate. Eventually, this positionwill serve as Clinic Director for sites when needed, maintaining accurate records as required by AHCA.This role will involve occasional travel to our sites across Florida, as well as regular visits to ourcorporate office in St Pete.
Strategic Initiatives & Pilot Programs• In coordination with the AD of Operations and Strategic Initiatives, own the design, implementation,and evaluation of strategic initiatives and pilot programs aligned with organizational goals, fromconcept through design, pilot implementation, evaluation, and scaling across all locations.• Partner with the Assoc Director of Operations & Strategic Initiatives and department directors toidentify opportunities for innovation, operational improvement, and program expansion.• Develop pilot frameworks, timelines, success metrics, and evaluation plans to assess effectivenessand scalability; make data-driven recommendations for expansion or modification.• Develop innovative strategies aligned with the company's purpose, anticipate workflow challenges,and provide thoughtful, clinically grounded solutions.• Stay current on industry trends, emerging therapies, and best practices.Clinical & Operational Support• Ensure pilots and initiatives align with clinical best practices, patient safety standards, andregulatory requirements.• Identify operational risks, gaps, and dependencies, and recommend mitigation strategies.• Support day-to-day clinical and operational needs related to assigned initiatives or pilot programs,including Memoryworkx.• Support the Sage Elevate team with operational decision making.• Own monthly organizational metrics, ensuring data accuracy, timely updates, and clearcommunication of results and trends to leadership and department leaders• Update Sage benchmarks graphic on internal website as well as Metrics by Location spreadsheet.• Own oversight of Incident Reports, ensuring accuracy of reporting and notification of relevantDirectors.Cross-Functional & Organizational Leadership• Serve as a liaison across teams and as an operational thought partner, bringing integrated insightsto inform strategic planning.• Coordinate with directors across departments (Clinical, Intake, Business Development, etc.) toensure new initiatives and programs align with departmental priorities, capabilities, and bestpractices, routing any initiative involving their teams through the respective director for alignment,resource assessment, and approval before execution.• Facilitate regular operational reviews with directors and department leaders to identify workflowgaps and enhance cross-team coordination.• Provide direct leadership, mentorship, and performance management to team members supportingpilots and strategic programs, including goal-setting and professional development.• Provide guidance and support to project teams, clinicians, and operational partners involved ininitiatives and pilots; perform site visits across regions at a frequency to be determined.• Eventually serve as Clinic Director for sites when needed, maintaining accurate records as requiredby AHCA.Data, Evaluation & Reporting• Define and track key KPIs and success measures for initiatives and pilots.• Analyze quantitative data and qualitative feedback to assess outcomes, identify lessons learned,and define next steps across teams.• Prepare summaries, reports, and presentations for leadership to support decision-making andprioritization.
Required Qualifications• Valid, unencumbered Florida APRN license as a Nurse Practitioner; BLS certification; valid driver'slicense. Preferred; Autonomous Nurse Practitioner license or the ability to obtain one within 6months.• Master of Science in Nursing (MSN) with Nurse Practitioner certification required.• Minimum of 5 years of progressive experience in clinical operations, healthcare management, orstrategic/project-based roles, including experience in a clinical leadership or advanced-practicecapacity.• Demonstrated experience leading or supporting pilots, strategic initiatives, or process improvementefforts in a healthcare setting, ideally including multi-site ambulatory, infusion, or specialty careoperations.• Proven track record developing, piloting, and scaling programs from concept to full implementation.• Strong understanding of quality, safety, and regulatory standards, and of clinical workflows.• Experience providing leadership, mentorship, and development to direct reports or operational teammembers.• Onboarding will include travel to different regions as well as shadowing with different team membersto learn the key elements of related roles within Sage Infusion and Sage Elevate. IT assessment forexternal candidates is required.
Key Competencies• Strategic and analytical thinking• Advanced clinical insight and operational judgment• Project and pilot management• Outstanding interpersonal and communication skills, with the ability to influence across allorganizational levels while respecting reporting structures• Entrepreneurial mindset with the ability to identify opportunities and drive initiatives from vision toexecution through appropriate channels• Ability to manage ambiguity and help drive initiatives from concept to execution• Ability to travel to sites (at a frequency to be defined) as well as to the corporate office in St.Petersburg
Background Screening Requirement:
This position requires background screening through the Care Provider Background Screening Clearinghouse. For more information, visit: https://info.flclearinghouse.com
Powered by JazzHR