Senior Manager of Pharmacy

The Senior Manager of Pharmacy provides strategic and operational leadership for pharmacy services across both inpatient and outpatient settings at Women & Infants Hospital and will lead the pharmacy department in absences of the pharmacy director. The Senior Manager ensures the delivery of high-quality, cost-effective pharmaceutical care by coordinating daily operations and aligning pharmacy services with institutional goals.

Working collaboratively with the Director of Pharmacy, network pharmacy leaders, and interdepartmental stakeholders, the Senior Manager plays a key role in advancing departmental and system-wide initiatives. Responsibilities include supporting financial stewardship, driving process improvements, and ensuring compliance with regulatory standards to maintain safe and effective patient care.

As a leader and mentor, the Senior Manager supports Managers, Supervisors, Coordinators, and frontline pharmacy staff in achieving professional development and fosters a high-performing, patient-centered care.

1. Clinical Leadership and Patient Care

Demonstrates competency, individually and as a member of the interdisciplinary healthcare team, in supporting the provision of safe, effective, and evidence-based pharmaceutical care for all patient populations.

• Demonstrates comprehensive drug knowledge applicable to all patient populations served at Women & Infants Hospital.
• Supports a culture of patient safety, service excellence, continuous improvement, and professional development throughout the department.
• Continually comply with Joint Commission and other regulatory body requirements and ensure survey readiness.
• Supports medication safety initiatives through review of medication events, root cause analyses, process improvement activities, and implementation of corrective actions.

2. Regulatory Compliance and Quality Assurance

Ensures compliance with USP <795>, <797>, and <800> standards, Joint Commission requirements, state and federal regulations, and all applicable accreditation standards.

• Oversees sterile, non-sterile, and investigational compounding programs, including staff training, competency assessment, quality assurance, and regulatory readiness.
• Maintains oversight of policies, procedures, educational programs, and training records related to compounding operations.
• Serves as Pharmacist-in-Charge for designated pharmacy locations at Women & Infants Hospital.
• Leads pharmacy responses to regulatory inspections and audits, ensuring timely resolution of findings and implementation of corrective actions.
• Oversees quality assurance monitoring, reporting of departmental metrics, and presentation of results to appropriate committees.
• Compounds medications as needed to support patient care and operational requirements.

3. Medication Distribution and Operational Excellence

Directs medication distribution and dispensing operations, ensuring compliance with controlled substance regulations, hazardous and non-hazardous drug handling requirements, and medication safety best practices.

• Ensures the accurate preparation, dispensing, and distribution of medications.
• Monitors operational performance and provides coaching and feedback to staff regarding medication preparation and dispensing practices.
• Maintains compliance with all regulatory requirements related to controlled substances.
• Oversees processes related to quality assurance, controlled substance security, diversion prevention, and hazardous drug management.
• Serve as a working leader by maintaining proficiency in pharmacy operations and staffing as a pharmacist and support coverage in vacancies or emergencies to meet operational needs.
• Monitor departmental performance indicators and utilize data analytics to identify opportunities for operational, financial or clinical improvement.

4. Leadership, Workforce Development, and Talent Management

Provides leadership and mentorship to pharmacy managers, supervisors, coordinators, pharmacists, technicians, students, and residents.

• Develops and implements staff training, competency assessment, and professional development programs.
• Serves as a preceptor for pharmacy students and residents.
• Provides coaching and mentorship to pharmacy coordinators, supervisors, and managers.
• Supports workforce planning, succession planning, employee engagement, and retention initiatives.
• Exercises independent judgment in managing departmental operations, prioritizing resources, and resolving operational issues to support patient care and organizational objectives

5. Human Resources Management

Supports all human resource functions within the Department of Pharmacy.

• Participates in recruitment, interviewing, and selection of pharmacy personnel in accordance with organizational policies.
• Conducts performance evaluations and develops individualized performance improvement plans when necessary.
• Provides coaching, counseling, and corrective action management consistent with Human Resources policies.
• Oversees staffing plans, scheduling, overtime utilization, productivity monitoring, and resource allocation across pharmacy services.

6. Financial Stewardship and Resource Management

Assists in the development and management of departmental budgets, inventory control strategies, formulary management initiatives, and cost-containment efforts while maintaining high-quality patient care.

• Supports budget development and monitoring to ensure responsible utilization of departmental resources.
• Identifies opportunities for operational efficiencies and cost savings.
• Optimizes inventory management and medication procurement processes to minimize waste and ensure medication availability.
• Supports compliance with 340B program requirements and identifies opportunities to maximize program value and financial stewardship.

7. Collaboration and Professional Relationships

Collaborates with physicians, nursing leadership, hospital administration, and interdisciplinary teams to advance pharmacy practice and improve patient outcomes.

• Builds and maintains effective relationships with internal and external stakeholders.
• Represents the Department of Pharmacy on hospital committees, workgroups, and multidisciplinary initiatives as assigned.
• Promotes pharmacy contributions that support organizational goals and strategic priorities.

8. Confidentiality and Information Security

Preserves and protects employee, patient, and organizational information.

• Maintains confidentiality of all employee and patient information.
• Ensures records, correspondence, and sensitive information are managed securely and in accordance with organizational policies.

9. Innovation, Technology, and Strategic Initiatives

Evaluates emerging technologies, automation solutions, and pharmacy practice innovations to improve operational efficiency, quality, and service delivery.

• Supports initiatives that advance pharmacy practice, including centralized and decentralized pharmacy services.
• Collaborates with Information Technology and operational leaders to optimize pharmacy software systems and workflows.
• Identifies opportunities to enhance medication-use processes through technology and automation.

10. Additional Responsibilities

Performs other duties and special projects as assigned not limited to:

• Supports the Director of Pharmacy in identifying opportunities for service expansion, operational optimization, and program development.
• Assists in the preparation of business plans, strategic initiatives, and presentations for leadership.
• Promotes a collaborative, professional work environment that supports engagement, succession planning, and continuous improvement.
• Collaborates with healthcare professionals and administrators to develop innovative approaches to pharmaceutical care delivery.

• Graduation from an accredited College of Pharmacy.
• Master’s Degree or MBA preferred.
• Meets current RI Pharmacist licensure requirements.
• Two or more years hospital pharmacy management experience required.

Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, is a trusted, integrated health care organization that fuels the latest advances in medical research, attracts the nation’s top specialty-trained doctors, hones renowned services and innovative programs, and engages in the important discussions people need to have about their health and end-of-life wishes. Care New England is helping to transform the future of health care, providing a leading voice in the ongoing effort to ensure the health of the individuals and communities we serve.

Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.

EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.