Overview:
Canyon Ranch has been redefining wellness travel and transformative hospitality for more than 45 years. As the global leader in destination wellness, Canyon Ranch inspires lifelong well-being through world-class experts, personalized guidance, and immersive experiences that help guests live healthier, more fulfilling lives.
Now, we are entering an exciting new chapter with the opening of Canyon Ranch Austin in October 2026 — our newest wellness destination nestled in the Texas Hill Country. Designed to connect guests with nature, adventure, restoration, and personal growth, Austin will build upon the legacy established in Tucson, Lenox, and Las Vegas while creating new opportunities for exceptional talent to shape the future of wellness hospitality.
Recognized among the most outstanding hotels in the world by the Michelin Guide 2025, Canyon Ranch offers more than a career — it offers the opportunity to make a meaningful impact on the lives of others every day.
Join the founding team at Canyon Ranch Austin. Recruitment is underway today, with anticipated start dates beginning in Fall 2026.
At Canyon Ranch, we believe exceptional experiences change lives. As the Senior Manager of Experiences and Programming, you'll play a pivotal role in designing and delivering unforgettable moments that inspire guests throughout their wellness journey. This is an exciting opportunity for an innovative hospitality leader who thrives on bringing ideas to life, collaborating across departments, and creating immersive experiences that set the standard in luxury wellness hospitality.
From signature events and retreats to culinary activations, guest experts, and wellness programming, you'll help define what makes a stay at Canyon Ranch truly extraordinary.
Responsibilities:
WHAT YOU'LL DO AS A CANYON RANCH COLLEAGUE:
- Lead the vision, planning, and execution of resort programming, retreats, signature events, guest experts, and immersive wellness experiences.
- Develop seasonal and annual experience strategies that enhance guest engagement, drive repeat visitation, and differentiate Canyon Ranch within the luxury wellness market.
- Collaborate with Culinary, Spa, Fitness, Health & Performance, Guest Services, Sales, Marketing, and Resort Operations to deliver a seamless guest journey.
- Build and maintain relationships with guest experts, wellness professionals, chefs, artists, luxury brands, and community partners to continually elevate programming.
- Oversee on-property guest communications, promotional materials, digital signage, and experience storytelling to ensure a consistent and engaging brand experience.
- Monitor guest feedback, participation, revenue, and performance metrics to continuously improve programming and operational effectiveness.
- Manage departmental budgets and resources while identifying opportunities to increase guest satisfaction and ancillary revenue.
- Lead, coach, and develop a high-performing team while fostering collaboration and innovation across the resort.
Qualifications:
WHAT YOU'LL NEED TO BE SUCCESSFUL:
7+ years of Progressive leadership experience in hospitality, guest experience, or event management.
Luxury hospitality experience is highly preferred.
Bachelor's degree or equivalent combination of education and experience preferred.
- Demonstrated success creating and leading guest experiences, retreats, events, programming, or activations that drive guest engagement and business results.
- Experience collaborating across multiple departments to execute complex initiatives and deliver exceptional service.
- Strong leadership, communication, project management, and relationship-building skills.
- Experience managing budgets, performance metrics, and strategic partnerships.
- Valid driver's license with an acceptable driving record.
- Flexibility to work evenings, weekends, and holidays based on resort programming and business needs.
WHAT YOU'LL RECEIVE AS A CANYON RANCH COLLEAGUE:
- Use of services and facilities including the spa, fitness classes, lectures, and overnight stays at all Canyon Ranch locations nationwide.
- Generous health plan including Health, Dental and Vision after 30 days of employment.
- 25 Days of personal and holiday time off (vacation, sick and holidays)
- Supplemental Health care options (including Accidental, Critical Illness and Hospital care)
- Employer-paid life insurance and Employee Assistance Program
- Paid Maternity leave
- A supportive, collaborative work environment with opportunities for professional growth.