Senior Manager of Digital Growth and Customer Journeys

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Senior Manager of Digital Growth and Customer Journeys

Job Category: Business Operations

Location: US - Massachusetts - Waltham

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Meet Our Team:

At Launchpad, you'll join a nimble, growth‑oriented GTM organization that sits at the intersection of partnerships, sales, and ventures. We operate with a startup mindset, backed by enterprise scale, and are focused on unlocking new growth opportunities and accelerating how software companies bring software products to market.

This role collaborates directly with our Marketing, Sales, Product, and IT teams to shape how Launchpad creates awareness, engages prospective customers, and enables success building on our platform.

Hybrid role based in Waltham, MA

Launchpad - https://launchpad.io/

Picture Yourself at Pega:

• Launchpad has the potential to create a highly scalable growth engine in which prospective customers can discover the platform, experience its value, build with it, and ultimately launch and grow production applications.
• This role will own the strategy and execution required to make that journey work.
• You will be responsible for generating qualified traffic to Launchpad.io, creating the analytics and reporting infrastructure needed to understand user behavior, and continuously improving the experiences that move prospects and customers through the full Launchpad bowtie-from awareness and acquisition through activation, adoption, production, expansion, and advocacy.
• This is not a traditional demand-generation role. You will work across marketing, website, product, sales, and customer success to identify friction, test improvements, and create a measurable, repeatable digital growth engine.

What You''ll Do at Pega:

• Drive qualified traffic to Launchpad.io through digital advertising, SEO, content, and other scalable acquisition channels.
• Build the analytics and reporting capabilities needed to understand how prospects move from first click through sign-up, Blueprint creation, application development, production, and growth.
• Identify where prospects and customers encounter friction and use data, experimentation, and customer insight to improve conversion across the entire journey.
• Partner across marketing, product, sales, engineering, and customer success to influence the website, product experience, onboarding, and other touchpoints that help customers progress.
• Build a measurable, repeatable digital growth engine that continuously improves how Launchpad attracts, activates, converts, retains, and expands customers.

Who You Are:

You're a relationship-driven operator who thrives in ecosystems and business development. You're comfortable engaging with investors, operating partners, and business leaders, and you understand how decisions are made in both PE firms and portfolio company management teams. You're a strong communicator and storyteller, able to articulate a compelling joint narrative about why investors should encourage their portfolio companies to build on Launchpad.

You bring a self-starter mindset and enjoy building new motions. You're organized, persistent, and disciplined about pipeline and follow-through. You like turning fragmented opportunities into structured programs that scale-and you're motivated by seeing portfolio companies modernize faster and smarter on Launchpad

What You''ve Accomplished:

• 5+ years in digital growth, customer journeys, or similar position
• Advanced proficiency in Excel and Power BI, with the ability to analyze complex datasets into actionable business insights
• Built and scaled digital growth programs that generated measurable customer and revenue outcomes, not just traffic or leads.
• Successfully grew qualified acquisition across channels such as paid search, paid social, SEO, content, and retargeting.
• Improved conversion through disciplined experimentation, testing, and optimization across the customer journey.
• Connected marketing activity to downstream behaviors such as sign-up, product activation, adoption, retention, and revenue.
• Built or improved analytics, attribution, dashboards, and reporting that revealed how customers progressed and where they dropped off.
• Collaborated with product, engineering, sales, and customer success teams to improve the end-to-end customer experience and drive sustained growth

Pega Offers You:

• Gartner Analyst acclaimed technology leadership across our categories of products
• Continuous learning and development opportunities
• An innovative, inclusive, agile, flexible, and fun work environment
• Competitive global benefits program inclusive ofpay + bonus incentive, employee equity in the company

#LI-JV1

Additional Information

Base salary range for this role is 122,900 - 187,200 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.

The final compensation will be determined during the offer process based on the candidate''s education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.

Job ID: 23969

AI in Action - Responsible Use of AI in Recruitment

Pega embraces the responsible use of artificial intelligence (AI) to improve efficiency, consistency, and fairness across our business. We encourage thoughtful and ethical adoption of AI technologies that support people-not replace them. We may use AI‑enabled tools in our recruitment process. These tools are designed to assist us by providing insights and operational support.

All hiring decisions are made based on human review and judgment. You may have the right to request human review, provide additional information, or raise questions about how such tools are used.

Culture

At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.

We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.

As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant''s race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.

This same mindset shapes how we work, encouraging curiosity, continuous learning, and smarter ways of working with AI. At Pegasystems, we believe the best ideas come from curious people who embrace change, learn continuously, and use AI to work smarter and move faster. Guided by our values, we bring a growth mindset to every challenge and create lasting impact together.

Export Compliance

For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.

Accommodations

If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.

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About Pega

Pega delivers the platform to reimagine, run, and evolve the processes and decisions an enterprise can''t afford to get wrong. We combine AI with proven architecture to keep mission-critical operations governed, scalable, and continuously adaptable. Since 1983, the world''s largest organizations have trusted Pega to turn transformation ambition into durable results.

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