Senior Manager, Network & Field Maintenance

Neptune Technology Group Inc. is a technology company serving water utilities across North America. Since 1892, we have continually focused on the evolving needs of water utilities - revenue optimization, operational efficiencies, and improved customer service. With our portfolio of smart water meters, data collection systems and software, we make data actionable for our customers - so they can remain focused on the business of water. For additional information, please visit the company website at www.neptunetg.com.

Sr. Manager, Network & Field Maintenance

Position Summary

The Sr. Manager, Network & Field Maintenance leads the team that keeps Neptune's live networks and AMI systems and products healthy after project handoff, the always-on counterpart to Project Delivery. This role covers both Network Ops & SLA management and Field Diagnostics, ensuring utilities' systems perform reliably long after go-live.

Key Responsibilities:

• Lead live network and AMI health monitoring, endpoint and connectivity repair, and SLA management
• Oversee endpoint monitoring across vendor portal, gateway and SIM provisioning, and firmware/OTA coordination
• Direct field diagnostics: interference measurement, root-cause analysis, endpoint audits and optimization, and MIU/antenna changeouts
• Investigate failed-product returns to distinguish true defects from installation or environmental issues, preventing unnecessary RMAs
• Feed field performance insight back to engineering and product teams to drive continuous improvement
• Build and manage a team capable of sustaining network health at scale across a growing installed base
• Report on network health, SLA performance, and field diagnostic trends to Solutions Delivery leadership
• Lead initiatives around customer interactions with new products and assist in the design and development of solutions.

Skills:

• Strong technical understanding of AMI/RF networks, endpoints, and field diagnostics
• Effective people leadership across field-based and remote technical teams
• Analytical approach to root-cause analysis and performance trending
• Vendor and carrier relationship management experience
• Clear communicator across technical and non-technical audiences

Qualifications

Required Education: Bachelor's degree in Engineering, a technical field, or equivalent combination of education and experience.

Required Experience: 7+ years of experience in network operations, field engineering, or telecommunications/utility field maintenance, including experience with AMI, RF, or cellular network technologies, and 3+ years in a leadership role.

Preferred Qualifications:

• Experience with LoRaWAN, cellular (NB-IoT/LTE-M), or other AMI network technologies
• Familiarity with SLA management and vendor performance monitoring
• Experience in the water, gas, or electric utility industry

Ways of Working: This is a hybrid position. The Sr. Manager, Network & Field Maintenance is expected to work on-site at a Neptune office at least three days per week, with the flexibility to work remotely on the remaining days.

Our Values

At Neptune Technology Group, our values guide how we work, lead, and grow together. The Sr. Manager, Network & Field Maintenance will be expected to embody and champion these values every day:

• Own It - We are accountable to ourselves and each other. We deliver results and always do what's right.
• Be Humble - We roll up our sleeves. We value mutual respect in all our interactions. We are genuine, putting others first.
• Be a Passionate Solver - We take pride in solving problems. We are adaptable and continuously learning.
• Win Together - We achieve more when individual perspectives come together.

Location:

Tallassee, AL | Duluth, GA | Mississauga, ON | Remote - US | Remote - Canada

Neptune Technology Group Inc. does not sponsor U.S. work authorizations for this position, including H-1B, O-1, and TN. Neptune also does not sponsor individuals in F-1 status for this role

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