Senior Manager, Marketing Operations

About Karbon Karbon is the global leader in AI‑powered practice management software for accounting firms. We provide an award‑winning cloud platform that helps tens of thousands of accounting professionals work more efficiently and collaboratively every day. With customers in 40 countries, we have grown into a globally distributed team across the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well‑funded, ranked #1 on G2, growing rapidly, and have a people‑first culture that is recognized with Great Place to Work® certification and on Fortune magazine's Best Small Workplaces List.About The Role Marketing Automation & Lead Management Own and operate Karbon's marketing automation platform, including campaign execution infrastructure, lead scoring, nurture workflows, email deliverability, and compliance protocols. Our current platform is Pardot, but we expect this function to evolve, so we value deep marketing automation expertise over any single toolBuild and maintain a leak‑proof lead generation system from first touch through sales handoff, with speed‑to‑lead SLAs measured in minutes. Every inbound and outbound lead must be captured, enriched, scored, and routed without manual bottlenecksOwn webinar operations end to end: the integration between webinar platforms, marketing automation, Salesforce, and the website. Registrations, attendance, and engagement signals must flow across systems without gaps so that every webinar lead is captured, scored, routed, and reported onPartner with the events team to own event lead capture operations, ensuring real‑time sync into Salesforce and marketing automation. Define the data standards, field mappings, and follow‑up workflows that give event leads the same operational rigor as any other inbound channelArchitect and enforce the MQL framework end to end: definitions, lifecycle stages, conversion criteria, and the measurement infrastructure to track funnel velocity at every stageMarketing Operations Technology Stack Own the marketing operations technology ecosystem, including marketing automation, conversational marketing and lead capture (Qualified), attribution tooling, and supporting integrations. This does not include website hosting or CMS, but does include any marketing technology that requires web team coordinationBuild and maintain cross‑platform automations that connect systems, eliminate manual handoffs, and accelerate workflows across the marketing stack. Identify repeatable processes that can be automated or augmented with AI to increase throughput and reduce human errorEvaluate, implement, and rationalize marketing operations tools, identifying redundancies and integration gaps. Actively identify where AI can be applied across the stack to improve speed, accuracy, and scalability. The expectation is not just to maintain the tools we have, but to continuously enable the marketing organization through smarter technologyPartner with the Salesforce administration team to ensure seamless data flow between marketing and sales systems, including campaign sync, lead/contact routing, and attribution field architectureAttribution, Measurement & Data Integrity Own and operationalize the marketing attribution framework that enables leadership to confidently prioritize spend across channels. This includes designing and maintaining first‑touch, last‑touch, and multi‑touch attribution models that connect marketing investment to pipeline and revenueBuild and enforce UTM parameter governance, campaign tracking taxonomy, and source/medium field architecture across all lead capture surfaces. Attribution data must be systematic and trustworthy, not dependent on manual researchDeliver reporting that gives marketing and GTM leadership clear visibility into channel performance, campaign ROI, and funnel conversion by source. Partner with Revenue Operations on unified reporting frameworks that reconcile sourced‑by and influenced‑by attribution into a coherent modelCross‑Functional Operational Leadership Be the connective tissue between demand generation, the Salesforce team, the web team, strategic marketing, and Revenue Operations. Remove friction, make every handoff seamless, and make every process measurable. Help coordinate how AI is applied across these functions to ensure it is used effectively and in service of our revenue goalsPartner with the Director of Performance Marketing to build a shared understanding of the customer buying journey across channels. Ensure each stage is measured, that transitions between stages are operationally sound, and that responses are appropriate to where the buyer is, whether that means nurturing, routing to sales, or accelerating to a conversationDrive operational readiness for high‑volume periods by stress‑testing systems and building monitoring that catches issues before they become pipeline lossesAbout You! 8+ years of marketing operations experience, with at least 3 years in a senior role in a B2B SaaS environment. You bring the strategic depth and cross‑functional leadership to influence well beyond your own function, and you are equally comfortable building the automation yourself as you are presenting the plan to the CMODeep marketing automation platform expertise. You have personally built, scaled, and optimized marketing automation in at least one major platform (Marketo, Pardot, HubSpot, Eloqua) and understand the architecture beneath the UI: scoring models, lifecycle automation, campaign sync, API integrations, and deliverabilityProven track record of building lead management systems that do not leak. You have owned the inbound‑to‑handoff process at a scaling company and can point to measurable improvements in speed‑to‑lead, conversion rates, and funnel throughputStrong CRM and Salesforce expertise. You are fluent in Salesforce as a marketing operations practitioner and a strong technical partner to the admin teamOperational rigor with architectural thinking. You balance urgency in fixing what is broken today with a clear vision for what the system needs to look like at 2x and 5x scaleAn AI‑first operator. You are actively using AI in your work today and have a point of view on how it reshapes marketing operations. We are not looking for someone who talks about AI. We are looking for someone who leads with itExceptional project management skills. You manage complex, cross‑functional initiatives with clear milestones, owners, and accountabilityProactive and tenacious. You do not wait to be told there is a problem. You monitor, investigate, surface issues, and drive resolutionData‑driven with strong analytical instincts. You build attribution models, question data quality, and translate operational metrics into business impact for executive stakeholdersExperience in accounting, professional services, or practice management software is a plus but not requiredReports to: Revenue Operations DirectorCross Collaboration: Chief Marketing Officer, Director of Performance Marketing, Salesforce Administration Team, Demand Generation, Web TeamWhy work at Karbon? Gain global experience across Australia, New Zealand, UK, and CanadaStrong benefits package including: Flexible Time Off with an encouraged 4 weeks use per yearCompany paid medical for you and eligible spouse/partner and dependentsPaid dental and vision and eligible spouse/partner and dependents401(k) with company matchingFlexible Spending AccountUp to 8 weeks paid parental leaveWork‑from‑home stipendWork with (and learn from) an experienced, high‑performing teamA collaborative, team‑oriented culture that embraces diversity, invests in development and provides consistent feedbackBe part of a fast‑growing company that firmly believes in promoting high performers from withinThe estimated base salary range for this role is: $160,000 USD - $180,000 USD.Karbon embraces diversity and inclusion, aligning with our values as a business. We do not discriminate based on race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, physical or cognitive ability, and other diversity dimensions that may hinder inclusion in the organization. Generally, if you are a good person, we want to talk to you.#J-18808-Ljbffr