Senior Manager, HR Operations

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Description

MDVIP: Transforming Primary Care, One Patient at a Time

MDVIP is a national leader in personalized healthcare, empowering over 425,000 members to achieve their health and wellness goals through a network of more than 1,400 concierge primary care physicians. Our program emphasizes preventive medicine, offering comprehensive screenings, advanced diagnostics, and individualized wellness plans. Recognized as a Great Place to Work since 2018, MDVIP is committed to excellence in patient care and employee satisfaction.

Position Summary

The Senior Manager, HR Operations is responsible for leading and continuously improving the core operational functions that support our employees and the broader People organization. This role has primary accountability for benefits, payroll, HR compliance, HR systems and key employee lifecycle processes, ensuring they are accurate, compliant, efficient and deliver a high-quality employee experience.

This is a hands-on leadership role for someone who can operate both strategically and tactically - building strong processes and controls while also being willing to step into the details when needed. The Senior Manager will partner closely with Finance, Legal, HR colleagues, leaders and external vendors to ensure our HR operations are scalable, well-controlled and responsive to the needs of the business.

What Success Looks Like

The successful Senior Manager, HR Operations will create an HR operating environment where employees and leaders can trust that the fundamentals are handled exceptionally well. Payroll is accurate and timely. Benefits are administered effectively. Compliance requirements are proactively managed. Employee data is reliable. Processes are clear, documented and consistently followed.

Beyond maintaining strong operations, this leader will continually look for ways to make HR simpler, more efficient and more effective - building the infrastructure and discipline needed to support a growing and evolving organization.

Key Responsibilities

Benefits & Leave Administration

• Lead the administration and ongoing management of the company's employee benefit programs, including medical, dental, vision, life, disability and other benefit offerings.
• Manage annual benefits renewal and open enrollment processes in partnership with brokers, carriers and internal stakeholders.
• Serve as the primary escalation point for complex employee benefits questions and issues.
• Oversee leave administration, ensuring appropriate coordination of company leave programs, disability benefits and applicable federal and state requirements.
• Manage relationships with benefit brokers, carriers and other external partners, ensuring strong service levels and timely issue resolution.

Payroll

• Provide leadership and oversight of payroll operations, ensuring employees are paid accurately, timely and in accordance with applicable laws and company policies.
• Establish appropriate payroll processes, controls, documentation and review mechanisms.
• Partner closely with Finance to ensure accurate payroll reconciliation, reporting and financial controls.
• Oversee payroll-related audits, tax requirements and year-end activities.
• Serve as the escalation point for complex payroll issues and ensure timely resolution.

HR Compliance

• Support ongoing compliance with federal, state and local employment requirements as they relate to HR operations.
• Establish and maintain processes to support compliance in areas such as wage and hour requirements, employee records, I-9 documentation, required notices and reporting, and leaves.
• Partner with Legal and other internal stakeholders on employment compliance matters as appropriate.
• Maintain strong documentation and audit-ready HR practices, and conduct periodic reviews to proactively address compliance risk.
• Monitor changes in employment regulations and assess implications for HR policies, processes and systems.

HR Operations & Systems

• Lead the development, documentation and continuous improvement of core HR operational processes.
• Own the integrity and accuracy of employee data within HR systems, serving as a key subject matter expert for HR technology supporting payroll, benefits and employee data.
• Evaluate manual processes and identify opportunities for automation, simplification and improved controls.
• Ensure effective execution of employee lifecycle transactions, including new hires, employee changes, leaves and separations.
• Develop meaningful metrics to monitor the accuracy, efficiency and effectiveness of HR operations.

Leadership & Partnership

• Lead, coach and develop HR team members supporting payroll, benefits and HR operations, creating clear accountability and service standards.
• Build strong working relationships across the People team and with Finance, Legal, IT and other key business partners.
• Act as a trusted resource for leaders and employees on complex HR operational matters, balancing employee experience with appropriate controls and consistency.
• Bring a continuous-improvement mindset to the function, proactively identifying opportunities to strengthen how HR operates.

Key Competencies

• Operational excellence and attention to detail
• Strong judgment and problem solving
• Accountability and follow-through
• HR compliance knowledge and risk awareness
• Process improvement and systems thinking
• Employee service orientation
• Cross-functional collaboration
• Clear and effective communication
• Ability to prioritize in a fast-moving environment
• Willingness to be both strategic and hands-on

Requirements

Qualifications

Required Qualifications

• Bachelor's degree in Human Resources, Business Administration or a related field, or equivalent relevant experience.
• 7+ years of progressive Human Resources experience with significant responsibility for HR operations, benefits and/or payroll.
• Prior experience leading or providing oversight of payroll and benefits administration.
• Strong working knowledge of federal and state employment laws and HR compliance requirements.
• Experience with HRIS, payroll and benefits platforms; experience with Paylocity is a plus.
• Demonstrated experience improving HR processes, controls and employee service delivery, including managing vendors and external partners.

Preferred Qualifications

• Prior people leadership experience strongly preferred; experience working in a multi-state organization preferred.
• Certification such as CEBS, CPP, PHR or SHRM-CP is a nice to have.

Why Join MDVIP?

• Be part of a mission-driven organization leading innovation in personalized healthcare.
• Drive transformation and growth in a dynamic, fast-paced environment.
• Competitive Compensation: Attractive base salary complemented by performance-based incentives.
• Comprehensive Benefits: Health, dental, vision insurance, and retirement plans.
• Professional Development: Access to ongoing training and leadership development programs.
• Positive Work Environment: Consistently recognized as a Great Place to Work, fostering a culture of collaboration and excellence.

MDVIP is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status. We believe that diversity and inclusion drive innovation and strengthen our company culture.

If you require accommodations during the application or interview process, please let us know, and we will be happy to assist.

Pay Transparency: Our compensation reflects the cost of labor across appropriate US geographic markets. Pay is based on several factors including but not limited to market location and may vary depending on job-related knowledge, skills, and education/training and a candidate's work experience. Hired applicants are offered annual incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law.