JOB SUMMARY:
The Senior Manager, Global Standards & Compliance provides global leadership for UDX standards, requirements, policies, procedures, documentation systems, and associated governance programs. The role establishes scalable frameworks, lifecycle processes, and implementation strategies that ensure consistency, compliance, and alignment across Universal Destinations & Experiences (UDX). The position leads teams responsible for standards administration, UDX Design Requirements program administration, Standards & Procedures program administration, new-destination documentation development, publishing, translation, digital solutions, AI-enabled tools, and content management. The role drives program modernization and operational efficiencies that improve scalability, reduce manual effort, enhance consistency, and strengthen support for expanding GSC and GSOA programs.
MAJOR RESPONSIBILITIES:
- Global Standards, Requirements, & Governance Programs:
- Establishes and maintains scalable frameworks supporting UDX Design Requirements, Global Policies, GOPs, SOPs, standards, and supporting documentation systems.
- Oversees development, review, approval, publication, translation, distribution, retention, change management, and lifecycle processes.
- Evaluates the impacts of proposed changes across destinations and projects to ensure alignment with safety, operational, legal, and compliance objectives.
- Leads administration and sustainment of standards and requirements programs supporting evolving business, regulatory, and operational needs.
- Directs development and implementation of documentation programs for new destinations and ventures, establishing structures, workflows, repositories, publishing processes, and long-term sustainment models before operational turnover.
- Cross-Destination Alignment & Enterprise Integration:
- Partners with destination leadership, project teams, Universal Creative, GSOA and destination safety, Operations, Revenue Operations, Technical Services, and other functional partners to align UDX and destination standards, requirements, policies, and procedures.
- Leads cross-functional efforts to identify and resolve conflicts, gaps, duplication, and inconsistent practices across destinations.
- Integrates governance and documentation requirements into destination development, project delivery, operational-readiness, and sustainment activities.
- Coordinates with new-destination project and operating teams to establish documentation ownership, approval pathways, support expectations, and transition plans.
- Communicates program requirements, changes, decisions, and strategic initiatives to destination leadership and functional partners.
- Communicates governance updates, requirements, and strategic initiatives to destination leadership and stakeholders.
- Team Leadership & Program Execution:
- Leads and develops Exempt and Non-Exempt teams responsible for Standards & Procedures, UDR administration, documentation development, and associated support teams.
- Provides strategic direction, succession planning, resource allocation, and Team Member development across GSC programs.
- Establishes performance expectations, service standards, operating priorities, and measurable productivity objectives supporting UDX, GSOA, and GSC goals.
- Evaluates workload, processes, and resource utilization to identify opportunities for simplification, automation, cross-training, and expanded support using existing resources.
- Ensures teams provide high-quality, consistent, and responsive partner support while promoting collaboration, knowledge sharing, and continuous improvement.
- Digital Solutions, AI & Technology Enablement:
- Leads technology strategy and modernization for UDX Design Requirements, Standards & Procedures, policy, publishing, translation, and documentation-management programs.
- Identifies and implements AI-enabled tools, automation, workflow, search, translation, and content-management solutions that reduce manual effort and improve quality, accessibility, consistency, and compliance.
- Develops scalable processes and digital capabilities that improve efficiency, consistency, accessibility, and support for expanding GSC and GSOA programs.
- Oversees administration and continuous improvement of repositories, publishing platforms, document-management systems, and associated technologies.
- Partners with GTI, UDX.AI, and functional partners to prioritize system enhancements and modernization initiatives based on measurable business value.
- Monitors adoption, effectiveness, workload reduction, cycle-time improvement, and service impact to ensure technology investments produce sustainable operational benefits.
- Documentation, Publishing, & Content Governance:
- Oversees UDX standards, requirements, policies, procedures, publishing processes, repositories, and supporting documentation systems.
- Establishes requirements for document structure, formatting, accessibility, metadata, version control, content quality, and systems of record.
- Oversees translation and multilingual content-management processes supporting global destinations.
- Establishes repeatable documentation models that can be deployed efficiently for new destinations, projects, and expanding GSOA functions.
- Drives simplification, standardization, and continuous improvement to reduce duplication, improve findability, and accelerate document development and publication.
- Ensures standards, requirements, policies, procedures, and supporting documentation are effectively published and sustained throughout project and operational lifecycles.
- Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
- Perform other duties as assigned.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required.
- Significant technical writing and editorial ability, particularly as it relates to the themed entertainment industry
- Proficient in all components that are required to institute document sharing, internal linking of subsections and computation components
- Project management skills to coordinate competing priorities and deadlines into timely and effective results.
- Familiarity with theme park functions and operations.
- Proficiency or familiarity with Microsoft Office 365 products, including SharePoint, Copilot (including Copilot Studio), Power Automate, PowerApps, Word, Excel, PowerPoint.
- AIMS, NAARSO and/or IAAPA certification is preferred.
- Preferred to be familiar with the use of AutoCAD Architecture.
- Should have familiarity with reading/interpreting architectural drawings and diagrams.
- Should have a working knowledge of technical terms as they relate to facility maintenance activities, some architectural and engineering activities, general design activities, and certain theme park design and operations activities.
- Ability to lead with tact and diplomacy in achieving consensus decisions between each of the UDX facilities with the S&P and OPR process.
- Ability to influence outcomes in an expeditious manner.
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Consistent attendance is a job requirement.
EDUCATION:
- Technical school is preferred; Associate degree (AA) is preferred – any technical design or architectural field AND/OR technical writing.
EXPERIENCE:
- 7+ years of theme park technical and/or operations experience required, including 3+ years technical writing or standards management experience.
- 7+ years supervisory experience required; or equivalent combination of education and experience.
- Theme Park development experience preferred; or equivalent combination of education and experience.
ADDITIONAL INFORMATION:
- This position works with all levels of management within the Universal Destinations & Experiences organization up to and including senior leadership (both US and non-US-based). The position routinely makes recommendations and decisions that will have a direct impact on corporate liability and brand throughout the UDX system.
- While the position is Orlando-based, this position leads and/or participates in discussions during hours not regularly associated with Orlando office hours.
- Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
Your talent, skills and experience will be rewarded with a competitive compensation package.
Universal Orlando Resort. Here you can.