Senior Manager, General Liability Claims - Lakeland

Ability to obtain a Florida All Lines Adjuster License upon hire and reciprocal licenses in states where Publix operates. Extensive knowledge of civil litigation, legal proceedings, legal terminology, jurisdiction-specific statutes, and case law.

Required Qualifications

• Bachelor’s degree or equivalent professional experience.
• 10 or more years of general liability claims handling experience.
• 5 or more years of leadership or supervisory experience in a claims environment.
• Ability to obtain a Florida All Lines Adjuster License upon hire and reciprocal licenses in states where Publix operates.
• Valid driver’s license.
• Advanced knowledge of general liability claims management, including investigation, negotiation, litigation oversight, and settlement practices.
• Strong understanding of claims compliance, training, auditing, licensing, performance management, and regulatory reporting requirements.
• Extensive knowledge of civil litigation, legal proceedings, legal terminology, jurisdiction-specific statutes, and case law.
• Ability to analyze complex claims data, identify trends, and implement operational improvements.

Preferred Qualifications

• Bachelor’s degree in Business, Risk Management, or a related field.
• Master’s degree in any discipline.
• 12 or more years of general liability claims handling experience.
• 7 or more years of leadership or supervisory experience.
• Professional designations such as CCLA, SCLA, CPCU, or ARM.
• Active Florida All Lines Adjuster License.
• Experience leading large, multi-level claims organizations and driving strategic operational initiatives.

Risk Management