Senior Manager, Customer Lifestyle

What We're Looking ForBachelor's degree or equivalent experience in Business, Analytics, Marketing, Finance, Operations, or a related field.7+ years of experience in customer lifecycle, membership/subscription programs, revenue operations, or service-based businesses.3+ years leading programs, projects, or teams. We're seeking a strategic, data-driven leader to own our customer lifecycle strategy and membership programs across multiple locations.

Senior Manager, Customer Lifecycle & MembershipReady to drive customer growth, retention, and recurring revenue? We're seeking a strategic, data-driven leader to own our customer lifecycle strategy and membership programs across multiple locations.What You'll DoGrow membership enrollment and recurring revenue through customer acquisition, retention, and renewal initiatives.Develop and execute lifecycle strategies across acquisition, conversion, service delivery, and win-back programs.Analyze ServiceTitan and other business data to identify opportunities, solve problems, and deliver measurable results.Improve customer experience, reduce churn, and optimize membership performance.Partner with Operations, Marketing, Finance, IT, Contact Center, and field leadership to drive execution and accountability.Build business cases, KPI reporting, and executive-level recommendations that influence company strategy.What We're Looking ForBachelor's degree or equivalent experience in Business, Analytics, Marketing, Finance, Operations, or a related field.7+ years of experience in customer lifecycle, membership/subscription programs, revenue operations, or service-based businesses.3+ years leading programs, projects, or teams.Strong analytical skills with experience building business cases, forecasts, and performance dashboards.Hands-on experience with ServiceTitan (preferred) or similar CRM/platforms.Proven ability to turn data into action and deliver measurable business results.Join us and help shape the customer experience while driving membership growth, retention, and long-term revenue success. Apply today!

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