www.sphereentertainmentco.com.
Who are we hiring?
TheSenior Manager Business Operationswill support the Venue Operations team in all aspects of the customer journey at the Las Vegas Sphere, including ingress, food & beverage, merchandise and guest services. Within each area, the Business Operations Senior Manager will support creation of playbooks, standardization of process and data-driven measurement of KPIs to ensure we are meeting commercial and experiential goals.
What will you do?
- Design, implement, and continuously improve cross-functional workflows
- Build and maintain operational playbooks, SOPs, and documentation for recurring Venue Operations processes
- Leverage data and insights to uncover improvement opportunities in the guest experience, lead the implementation of enhancements and monitor results
- Provide strategic and operational support for Food, Beverage, and Merchandise businesses including documentation of processes, analysis of business KPIs and customer feedback
- Partner with Venue Operations on documentation of operational issues and escalations, allowing for timely resolution and communication to stakeholders as needed
- Develop and maintain strong frameworks, dashboards, and KPIs that provide leadership with real-time visibility into operational health and business performance
- Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.
What do you need to succeed?
- 5-7 years of experience in Business Operations
- Demonstrated client relationship management and vendor management skills.
- Professional services and/or business operations experience preferred
- High degree of expertise in quantitative and qualitative business data analysis and reporting
- Demonstrated ability to produce timely, synthesized, easily understood reports, slide decks, and deliverables reflecting a high degree of critical thought.
- Demonstrated ability to schedule, prioritize, and manage numerous simultaneous projects
- Demonstrated ability to operate effectively and collaboratively across different functions and levels in a matrixed organization
- Ability to work with a high degree of independence.
- Excellent verbal and written communication skills, with the ability to interact effectively with all levels of management.
#LI-Onsite