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Senior Manager - Application Development

Transworld Systems Inc.

Lake Forest, IL(remote)

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JOB DETAILS
SALARY
$95,000–$130,000 Per Year
SKILLS
Agile Programming Methodologies, Atlassian JIRA, Business Process Outsourcing, Business Services, Coaching, Communication Skills, Continuous Improvement, Cross-Functional, Customer Relationship Management (CRM), Customer Support/Service, IT Service Management (ITSM), Interpersonal Skills, Kanban, Laravel, Mentoring, Microsoft SQL Server, PHP Scripting Language (PHP Hypertext Preprocessor), Performance Analysis, Performance Metrics, Quality Assurance, Scrum Project Management and Software Development, Software Development, Student Financial Services, Student Loans, Systems Administration/Management, Systems Reliability, Talent Management, Team Lead/Manager, Team Player, Technical Leadership, Willing to Travel
LOCATION
Lake Forest, IL
POSTED
30+ days ago
This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/13381786
Overview


Location:Remote
Compensation: $95,000 - $130,000 DOE (exempt/annual salary)
For over 50 years, Transworld Systems, Inc. has been a leader in
providing business process outsourcing services, including accounts
receivable management, customer relationship management, and back-office
services to a diverse customer base. Our 60,000 clients benefit from our
ability to help them address immediate business needs while fostering
long-term growth throughout the customer lifecycle.
Why should you consider TSI (part of TSI family of companies)?
- Team-oriented work environment
- Growth opportunity
- Comprehensive benefits package available: including medical, dental
and vision, 401k retirement plan with employer matching, paid time
off and paid holidays!

Responsibilities


Team Leadership & Management
- Lead and coach a cross-functional product team including business
analysts, engineers, configuration analysts, QA, and a team lead
- Build a high-performing culture focused on ownership, quality, and
continuous improvement
- Partner with the Team Leads to ensure effective daily execution and
quality delivery
- Develop talent through feedback, mentoring, and career planning
Strategic Alignment & Delivery
- Ensure team efforts align with organizational goals, technology
strategy, and roadmap
- Oversee delivery of new features, enhancements, and support
activities
- Balance short-term support priorities with long-term product
evolution
- Track and report on team performance metrics and outcomes
Legacy System Support & Evolution
- Oversee support and improvement efforts for legacy platforms
- Guide planning and transition efforts for modernization
- Ensure system reliability and performance while managing technical
debt
Stakeholder Engagement
- Serve as a trusted partner to business stakeholders and executive
sponsors
- Translate business priorities into actionable team backlogs in
collaboration with product owners
- Build strong, consultative relationships across departments and
teams
- Provide clear communication to stakeholders as it relates to design
and implementation of processes
Change Leadership
- Act as a change agent for IT and organizational transformation
initiatives
- Help shape a product mindset across the team and broader
organization
- Promote cultural shifts toward collaboration, innovation, and
agility

Qualifications


Qualifications and education requirements:
- 7+ years of IT experience, including 5+ years in a leadership role
managing technical teams
- Strong understanding of product delivery models (Agile, Scrum,
Kanban, etc.)
- Proven track record of supporting and improving legacy systems while
planning for modernization
- Excellent interpersonal skills with the ability to build trust and
lead through influence
- Experience working in a transforming organization or one undergoing
cultural/technical change
- Exceptional communication and relationship-building skills
Preferred Qualifications
- Experience in the financial services and or student loan industries
- Laravel/PHP and SQL server experience
- Prior experience managing teams across support, enhancements, and
project delivery
- Exposure to ITSM tools (e.g., Service Desk Plus), RPA/RDA, JIRA, and
integration platforms (e.g., Boomi)
Physical requirements:
- Normal, corrective vision range; ability to see color and to
distinguish letters, numbers, and symbols
- Frequently required to sit, stand, walk, talk, hear, bend and reach
- Ability to reach w th hands and arms
Work conditions:
The work environment characteristics described here are representative
of those an employee encounters while performing the essential functions
of this job. You are acknowledging that you can perform the essential
functions with or without a reasonable accommodation. The noise level in
the work environment is usually moderately quiet. The work environment
is primarily indoors. The position requires no travel.
This job description is not an exclusive or exhaustive list of all job
functions that a team member in this position may be asked to perform.
Duties and responsibilities can be changed, expanded, reduced, or
delegated by management to meet the business needs of the company.

About the Company

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Transworld Systems Inc.