Senior Manager, AI Governance

As The Senior Program Manager, AI Governance you will manage and continuously improve Best Buy's enterprise AI governance processes. This role tracks AI intake, governance forums, review gates and decisions for portfolio visibility.

Working across AI Transformation, Technology, Architecture, Security, Legal, Privacy, Finance, HR, and business teams, this leader guides initiatives through intake, deployment, adoption, and value realization. The role maintains the enterprise AI register, coordinates executive reviews, drives process compliance, and provides visibility into investments, risks, outcomes, and dependencies.

This role is hybrid, which means you will be required to work on site Monday through Thursday at the Best Buy corporate office in Richfield, Minnesota. You can work virtually from home or another non‑Best Buy location on Friday. The recruiter or hiring manager will provide more details during the hiring process.

What you'll do

• Own and continuously improve the enterprise AI intake and governance process, including the AI front door, standards, decision criteria, and operating mechanisms.
• Lead AI intake and Gate 1 evaluation, ensuring opportunities have clear strategic alignment, business ownership, value hypotheses, success measures, and required sponsorship before advancement.
• Manage enterprise AI governance forums, including the AI Governance Council and Executive Steering Committee reviews, with clear decision materials, approvals, actions, and follow-through.
• Own the enterprise AI register and system of record, providing accurate visibility into initiatives, governance status, ownership, risks, funding, milestones, approvals, and outcomes.
• Coordinate cross-functional governance and Responsible AI requirements across Architecture, Security, Privacy, Legal, Procurement, Finance, HR, Enterprise Learning, Data & Analytics, and business teams, escalating risks and decision bottlenecks as needed.
• Measure portfolio health and governance effectiveness through KPIs, executive reporting, and insights on intake, cycle time, risk, adoption, value realization, investments, and strategic opportunities.

Basic qualifications

• Bachelor's degree or equivalent professional experience.
• 7+ years of experience in program or portfolio management, governance, operations, risk, strategy, transformation, or a related field.
• Demonstrated success leading complex, cross-functional programs and governance bodies with executive visibility.
• Experience designing enterprise processes, operating models, or governance mechanisms in a large, matrixed organization.
• Strong executive communication, facilitation, analytical, organizational, and influence skills.

Preferred qualifications

• Experience with AI, machine learning, data, cybersecurity, privacy, risk, or technology governance.
• Familiarity with enterprise architecture, AI platforms, software development lifecycles, and responsible AI frameworks.
• Experience supporting executive committees, investment boards, PMOs, or transformation offices.
• Experience with governance tooling, workflow automation, or portfolio management systems in retail, digital, technology, consulting, or another large enterprise.

What's in it for you

We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

Our benefits include:

• Competitive pay
• Generous employee discount
• Physical and mental well-being support

Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.

Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.

For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.

About us

As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.

Best Buy is an equal opportunity employer.