Senior Loan Servicing Specialist

Location: Hybrid - 3800 West Slauson Avenue ¬ Los Angeles, CA 90043

Job Type: Full-time

Status: Non-Exempt

About PCR

Founded in 1977, PCR Business Finance (PCR) is a private, nonprofit Community Development Financial Institution (CDFI) certified by the U.S. Treasury and a Financial Development Corporation (FDC) administering California’s Small Business Loan Guarantee Program (SBLGP). PCR promotes community economic development through financial, educational, and advisory services for underserved small businesses and communities.

Summary

The Senior Loan Servicing Specialist independently administers and monitors PCR’s small business direct loan portfolio and supports servicing requirements for government-supported and guaranteed loans. The position handles complex servicing matters, borrower follow-up, delinquency and workout support, collateral monitoring, and accurate portfolio reporting. The Specialist works with Lending, Accounting, Compliance, legal counsel, and outside parties to resolve exceptions and protect PCR’s interests in accordance with loan documents, program requirements, and approved policies.

Responsibilities

• Oversee the accuracy of loan boarding and ongoing servicing records, including terms, balances, payment schedules, maturities, borrower and guarantor information, and supporting documents.

• Monitor payments, research discrepancies and returned items, prepare payoff statements and payment histories, and coordinate reconciliations with Accounting.

• Serve as a primary contact for assigned borrowers after closing; respond to complex servicing inquiries and document material communications and actions.

• Track maturities, insurance, collateral, financial reporting covenants, and other post-closing requirements; follow up on exceptions and escalate significant risks.

• Prepare and process approved extensions, modifications, deferments, repayment arrangements, releases, and other servicing transactions; verify required approvals and documentation before implementation.

• Lead routine collection follow-up for assigned delinquent loans, assess borrower circumstances, recommend next steps, and maintain complete collection records and ticklers.

• Coordinate problem loan monitoring, workouts, collateral recovery, liquidations, charge-offs, and guarantee-related claims or submissions under management direction.

• Monitor security interests and collateral records, including UCC continuations, vehicle liens, insurance, and authorized lien releases; coordinate with Closing and outside vendors as needed.

• Prepare and analyze delinquency, maturity, collection, servicing, and portfolio reports; identify trends, data issues, and accounts requiring management review.

• Support servicing and reporting for PCR direct loans and revolving loan funds; assemble accurate documentation for funding sources, audits, compliance reviews.

• Review complex servicing exceptions and recommend process improvements; provide technical guidance and backup support to less experienced servicing staff.

• Participate in servicing and portfolio review meetings, safeguard confidential borrower information, and perform related duties and special projects as assigned.

What We Offer

• $32.69 - $38.46 per hour, depending upon experience.
• Opportunity to support entrepreneurship and community economic development.
• Collaborative and mission-driven work environment.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers; handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.