Senior LinkedIn Community Manager - B2B Social Media

Continually stay on top of industry development across the social landscape, especially as it relates to best-in-class community management and social platforms.**Only those lawfully authorized to work in the designated country associated with the position will be considered.****Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.** Ability to self-start, build relationships, work cross-functionally, communicate, navigate barriers, juggle multiple high-priority projects, and influence in a highly matrixed, large organization.

Job TitleJob Description Required skills: Experience building and managing community efforts on LinkedIn at a large brand or organization, with in-depth platform knowledge. Exceptional writing and copywriting skills. Proven experience writing both proactive and reactive copy within a brand's voice and tone. B2B experience and familiarity. Strong judgement and ability to follow playbooks, principles, and brand guidelines. Excellent program management skills. Ability to self-start, build relationships, work cross-functionally, communicate, navigate barriers, juggle multiple high-priority projects, and influence in a highly matrixed, large organization. Proactivity with a strong say/do ratio and follow through. Analytical skills and experience making data-backed recommendations from internal and external sources.Preferred skills: Understanding of AI search landscape and the impact of social platforms. Familiarity with social listening tools (Sprinklr) and platform analytics.Role and responsibilities: Drive LinkedIn community management for Client Enterprise Suite and QuickBooks as part of the Global Business Solutions Group brand social team. Daily, hands-on platform engagement. Partner with strategists on the brand social team to support content reviews and development, manage the editorial calendar, and publish content on a daily basis. Develop narrative-focused and engagement-based content for the LinkedIn pages, including articles, long-form posts, and polls. Partner with Customer Success team to triage and escalate customer issues received through social media channels, ensuring timely follow-up and positive customer outcomes. Work with cross-functional teams including content marketing, sales, customer success, analytics, acquisition, customer success, and holistic search. Build deep customer empathy and keep a pulse on conversations across our target audiences of mid-market, emerging mid-market, and accountants. Own end-to-end measurement and reporting for areas of focus. Continually stay on top of industry development across the social landscape, especially as it relates to best-in-class community management and social platforms.**Only those lawfully authorized to work in the designated country associated with the position will be considered.****Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**