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Senior Level Network Support Engineer

US HealthCare Careers

Miami, Florida

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JOB DETAILS
SKILLS
Best Practices, Big Data, Business Support, CCNA - Cisco Certified Network Associate, CCNP - Cisco Certified Network Professional, Cisco Certifications, Cloud Computing, Computer Science, Customer Relationship Management (CRM), Customer Support/Service, Dell Computers, Detail Oriented, Hardware Administration, Identify Issues, Knowledge Base, Knowledge Management, Leading Edge Technology, Linux Operating System, Managed Care, Microsoft Windows Operating System, Multitasking, Network Administration/Management, Network Security, Network Support, Operating Systems, Problem Solving Skills, Project Management Certification, Project Management Professional (PMP), Research & Development (R&D), Server Hardware, Server Support, Software Testing, Technical Research, Technical Support, Unix Operating Systems, VMWare, VMWare Certifications, Voice Applications, Work From Home, Writing Skills
LOCATION
Miami, Florida
POSTED
30+ days ago
Seeking a Senior Level Network Support Engineer to work in this fast-paced technology environment with world-class engineers and customers on cutting-edge technologies. Work on-site at a customer in Miami.
 
Primary responsibility is to ensure that the customer always has access to the critical data to support their business objectives. A very broad knowledge and a love for learning is required for this position from server and OS support, through multi-tiered application understanding, voice/video, VMware, Cloud, security and big data.
 
Responsibilities
  • Work with customers to troubleshoot and resolve complex network and product issues
  • Interface with our world-class support, development and SQA teams to identify and to resolve product issues
  • Utilizing Companies Knowledge Management database, research & develop technical tips and solutions
  • Advise customer on network management best practices using company product suite
 
Experience 
  • Bachelor’s Degree in Computer Science/Network Security or equivalent discipline
  • Minimum of 7 years in network management supporting external customers
  • 2 plus years in critical and managed customer care
  • Proven expertise in customer relationship and management
  • Network Management experience in environment preferred
  • Experience working remotely, but cooperatively with HQ
  • Demonstrated ability to identify and resolve complex network problems
  • Cisco Certification (CCNA minimum, CCNP preferred)
  • Linux Certification (RHTC minimum)
  • Knowledge of Windows and Unix operating system environments
  • Ability to write technical articles outlining problems resolution and troubleshooting steps contribute knowledge to the knowledge base)
  • Ability to multi-task with strong attention to detail
  • Project Management Certification a plus (PMP)
  • Server Hardware Support Certification a plus (Dell DOSD)
  • VMware Certification a plus
  • Ability to multi-task with strong attention to detail
 
Gretchen Sheppard ~ US HealthCare Careers ~ 408-686-9450 ~ gretchen@ushealthcarecareers.biz
 
 

About the Company

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US HealthCare Careers