Seeking a Senior Level Network Support Engineer to work in this fast-paced technology environment with world-class engineers and customers on cutting-edge technologies. Work on-site at a customer in Miami.
Primary responsibility is to ensure that the customer always has access to the critical data to support their business objectives. A very broad knowledge and a love for learning is required for this position from server and OS support, through multi-tiered application understanding, voice/video, VMware, Cloud, security and big data.
Responsibilities
- Work with customers to troubleshoot and resolve complex network and product issues
- Interface with our world-class support, development and SQA teams to identify and to resolve product issues
- Utilizing Companies Knowledge Management database, research & develop technical tips and solutions
- Advise customer on network management best practices using company product suite
Experience
- Bachelor’s Degree in Computer Science/Network Security or equivalent discipline
- Minimum of 7 years in network management supporting external customers
- 2 plus years in critical and managed customer care
- Proven expertise in customer relationship and management
- Network Management experience in environment preferred
- Experience working remotely, but cooperatively with HQ
- Demonstrated ability to identify and resolve complex network problems
- Cisco Certification (CCNA minimum, CCNP preferred)
- Linux Certification (RHTC minimum)
- Knowledge of Windows and Unix operating system environments
- Ability to write technical articles outlining problems resolution and troubleshooting steps contribute knowledge to the knowledge base)
- Ability to multi-task with strong attention to detail
- Project Management Certification a plus (PMP)
- Server Hardware Support Certification a plus (Dell DOSD)
- VMware Certification a plus
- Ability to multi-task with strong attention to detail
Gretchen Sheppard ~ US HealthCare Careers ~ 408-686-9450 ~ gretchen@ushealthcarecareers.biz