Senior IT Technician: Tickle College of Engineering - UTK

The Tickle College of Engineering is seeking to fill two Senior IT Technician positions. Under the supervision of the Director of IT, each Senior IT Technician will provide direct technical support to the Tickle College of Engineering Office of the Dean, six TCE administrative offices, nine TCE program offices, and multiple academic departments. This broad scope includes approximately 815 faculty, staff, and graduate students. Each position will provide desktop and technical support required under seven Service Level Agreements, as directed by the IT Manager.

The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees-the Volunteers-who uphold the university's tradition of lighting the way for others through leadership and service.

UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee's flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy's largest multidisciplinary laboratory, Oak Ridge National Laboratory.

The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.

UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices to attract and retain top-tier talent, fostering a strong staff community and supporting a culture of involvement and engagement for everyone.

The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as "Best Employer for New Graduates," "One of America's Best Large Employers," and "Best Workplace for Women," and has been designated as "Best Place for Working Parents" by Forbes Magazine.

Apply today and join the Tennessee Volunteer community!

Required Qualifications

• Education:

• Associate's degree in Computer Science, Computer Engineering, IT Technology field with a focus on software and hardware.

• Experience:

• Minimum of 2-3 years of experience in a computer hardware and software technical environment.

• Knowledge, Skills, Abilities:

• Knowledge of Mac and Windows hardware configuration, software installation, and operating systems

• Knowledge of Microsoft Active Directory and Microsoft Intune

• Knowledge of computer networking principles and DNS/DHCP; proficiency with MS Office products for Windows and Mac; and familiarity with e-mail clients

• Knowledge of ticketing systems and their use in tracking, documenting, and resolving user support requests

• Skills in providing customer service to a diverse user base with varying levels of technical expertise

• Skills in interpersonal communication, including the ability to communicate with users across a wide range of technical understanding, both written and orally

• Skills in analytical thinking and problem-solving with attention to detail and accuracy

• Skills in maintaining accurate records of hardware assets, system changes, and support activities

• Skills in researching new technologies and making recommendations for support

• Ability to work independently, take ownership of problems and projects, and perform effectively in a fast-paced environment

• Ability to learn new IT systems and processes and stay current on IT-related best practices and security requirements

• Ability to follow and understand written and oral instructions

• Ability to analyze problems and explain or implement effective solutions

Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.

Preferred Qualifications

• Education:

• Bachelor's degree in Computer Science, Computer Engineering, IT Technology field with a focus on software and hardware.

• Other Licenses/Certifications: Applicable certification preferred (e.g., CompTIA A+, Network+)

• Experience:

• 4-5 years of experience in a computer hardware and software technical environment

• 1-3 years of experience working in an academic environment or

• 1-3 years of experience working with computer controlled laboratory equipment

• Knowledge, Skills, Abilities:

• Knowledge of computer security principles

• Knowledge of Linux/Linux+/Unix operating systems

• Skills in Cloud Storage Applications such as Microsoft OneDrive

• Ability to join computer systems to a configuration management system using Microsoft Active Directory Group Policy and Microsoft Intune

Work Location

• Location: Knoxville, TN

• Onsite

Compensation and Benefits

• UT market range: MR08
• Anticipated hiring range: $55,000 - $60,000
• Find more information on the UT Market Range structure here
• Find more information on UT Benefits here

Application Instructions

To express interest, please submit an application with the noted below attachments.

• Resume

• Cover Letter

The Senior IT Technician provides technical and desktop support by troubleshooting hardware and software issues, installing and maintaining technology, configuring operating systems and applications, maintaining asset records, supporting specialized equipment, providing technical guidance and training, partnering on IT-related projects, and making recommendations regarding equipment and infrastructure changes. The position also provides audio/visual and technology support for TCE-sponsored events, including event coordination, presentation equipment setup, conferencing technology, presenter training, and time-sensitive troubleshooting. Additional responsibilities include maintaining classroom and conference room technology, performing organizational and clerical duties as directed, and surplusing outdated hardware.

The Senior IT Technician provides technical and desktop support by troubleshooting hardware and software issues, installing and maintaining technology, configuring operating systems and applications, maintaining asset records, supporting specialized equipment, providing technical guidance and training, partnering on IT-related projects, and making recommendations regarding equipment and infrastructure changes. The position also provides audio/visual and technology support for TCE-sponsored events, including event coordination, presentation equipment setup, conferencing technology, presenter training, and time-sensitive troubleshooting. Additional responsibilities include maintaining classroom and conference room technology, performing organizational and clerical duties as directed, and surplusing outdated hardware.