Senior IT Systems Engineer

The platform provides deep visibility across infrastructure, applications, networks, cloud services, and AI workloads, enabling IT and engineering teams to quickly identify root causes, improve system performance, and maintain operational resilience. This is a highly autonomous, hands-on role where you'll build automation, develop IT processes, improve service management, and collaborate with engineering, security, and business teams to continuously enhance the organization's IT infrastructure.

Senior IT Systems Engineer
Location: Remote (U.S.)

• Employment Type: Full-Time
• Reports to: Director of IT

 
ABOUT THE COMPANY:

• We are a leading observability software company that helps enterprise organizations monitor, optimize, and manage complex hybrid and cloud environments. The platform provides deep visibility across infrastructure, applications, networks, cloud services, and AI workloads, enabling IT and engineering teams to quickly identify root causes, improve system performance, and maintain operational resilience. Serving large enterprise customers worldwide, the company is committed to innovation, automation, and delivering scalable solutions for modern IT operations

 
ABOUT THE ROLE:

• As a Senior IT Systems Engineer, you'll take ownership of the company's corporate IT environment, ensuring reliable, secure, and scalable operations across endpoints, identity, networking, SaaS applications, and cloud services. This is a highly autonomous, hands-on role where you'll build automation, develop IT processes, improve service management, and collaborate with engineering, security, and business teams to continuously enhance the organization's IT infrastructure

 
KEY RESPONSIBILITIES:

• Own and drive IT initiatives from planning through implementation with minimal supervision
• Lead IT service management, including incident, change, problem, and access management using ITIL best practices
• Develop and maintain runbooks, SOPs, documentation, and network diagrams
• Administer identity and access management through Okta, including SAML/OIDC integrations, MFA, SCIM provisioning, and RBAC
• Design, implement, and troubleshoot networking across LAN/WAN, VPNs, firewalls, DNS, DHCP, VLANs, and hybrid environments
• Manage Windows, macOS, and Linux endpoints through MDM platforms
• Administer collaboration platforms such as Google Workspace, Slack, and Zoom
• Implement endpoint security, access controls, vulnerability remediation, and SaaS governance
• Partner with internal stakeholders and vendors to deploy scalable IT solutions
• Participate in and lead the IT on-call rotation for production-adjacent systems

 
QUALIFICATIONS:

• At least 8–12 years of experience in IT Operations or Systems Engineering within a SaaS or technology company
• Strong knowledge of ITIL processes and IT service management
• Advanced networking experience, including TCP/IP, routing, VPNs, firewalls, DNS, DHCP, VLANs, and load balancers
• Extensive Okta administration experience, including SAML/OIDC, MFA, and SCIM provisioning
• Experience managing Windows, macOS, and Linux endpoints
• Working knowledge of public cloud platforms such as GCP, AWS, or Azure
• Excellent communication skills with experience supporting distributed teams

Preferred Qualifications:

• Experience with Terraform, Ansible, Puppet, or other Infrastructure-as-Code tools
• Advanced experience with GCP, AWS, or Azure
• ITIL Foundation (or higher) certification
• Cloud certifications (Google, AWS, or Azure)
• Networking certifications such as CCNA or CCNP
• Experience supporting SOC 2 or ISO 27001 compliance initiatives
• Familiarity with observability platforms such as Datadog, Grafana, Prometheus, OpenTelemetry, or similar solutions

 
COMPENSATION & BENEFITS:

• Base Salary: $130,000–$140,000
• 15% Annual Performance Bonus
• Equity/Stock Opportunities
• Fully Remote (U.S.)
• Opportunity to work with cutting-edge cloud, infrastructure, and observability technologies in a collaborative engineering-focused environment

 
We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.
 
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