Respond to user questions and requests for assistance via phone, email, or in person.
- Diagnose and troubleshoot hardware, software, and network problems.
- Guide users through problem-solving steps and provide technical support to ensure productivity.
- Maintain professionalism and provide timely, accurate customer service.
Installation and configuration
- Install and configure new hardware, software, operating systems, and peripherals like printers.
- Set up workstations for new employees, including creating user accounts and granting necessary access.
- Assist with the deployment of new applications and systems.
System maintenance and security
- Perform routine maintenance, such as applying updates and patches, to ensure stability and performance.
- Conduct regular backups to prevent data loss and perform data recovery if needed.
- Monitor systems for potential security threats and ensure network security.
Training and documentation
- Train employees on how to use new hardware and software effectively.
- Create and maintain user-friendly documentation, manuals, and knowledge bases.
Other duties
- Monitor and report on system performance, issues, and resolutions.
- Track IT assets and manage inventory.
- Liaise with vendors and external support providers when necessary.