| Location | Germantown, WI |
Priority 1: IT Operations & Systems Reliability (60%)
Ensure reliable, secure, and effective technology systems across all facilities.
Oversee daily IT operations across ERP (Syteline/CSI), EDI, the customer portal, infrastructure, networks, and end-user systems
Serve as the escalation point for complex Application Services and Infrastructure issues
Maintain disaster recovery, business continuity, and backup procedures using Rubrik, and VMware
Administer core infrastructure, including Microsoft Active Directory, Exchange, Office 365, WAN, SQL Server, and VMware
Manage licenses, renewals, and vendor relationships for Syteline, Radley, DOMO, Precoro, IQMS, iREDi, and iCARas
Coordinate integrations across ERP, EDI, MES, APS, BI, and related manufacturing systems
Maintain cybersecurity aligned with NIST standards and coordinate governance and reporting with the CFO
Maintain inventory and provisioning standards for approximately 500 endpoint devices
Execute the IT budget by tracking spending, coordinating purchase approvals, and reporting costs to the CFO
Support multi-site, multi-shift operations
Priority 2: Team Coaching & Capability Development (30%)
Build a strong IT team by developing each team member's skills, and expertise.
Lead annual goal-setting and performance reviews aligned with zone management standards, providing candid feedback in regular one-on-one meetings
Identify skill gaps and coordinate training, certification, and cross-training
Develop Syteline and related-system module owners and experts to increase adoption and reduce waste
Foster continuous improvement, customer responsiveness, and accountability
Plan team capacity, partner with HR on hiring, onboarding, and succession planning, and proactively address risks with the CFO.
Priority 3: Strategic Coordination & IT Roadmap (10%)
Translate IT operational needs into clear, business-focused recommendations.
Maintain and communicate a rolling IT roadmap for upgrades, integrations, investments, and retirements
Lead quarterly IT business review with the CFO, COO, and Co-President, presenting metrics, risks, and roadmap progress
Evaluate AI, automation, BI, and other emerging technologies and recommend business-focused applications
Support the "USA approach" by simplifying processes before automation
Participate in annual goal setting process and drive zone goal achievements.
Education
Bachelor's degree in computer science, information systems, or equivalent experience required
Ongoing development through certifications, networking, and business publications encouraged
Experience
6-10 years of progressive IT experience in manufacturing or industry, including shop-floor systems, production workflows, and operational priorities
3+ years of IT leadership or management experience with direct reports
Experience supporting ERP; Infor SyteLine/CSI preferred
Hands-on Microsoft SQL Server experience in query writing, database administration, and troubleshooting
Working knowledge of VMware, Active Directory, Exchange/Office 365, WAN, and backup and disaster recovery platforms
Experience managing EDI and manufacturing integrations, such as MES or APS, preferred
Knowledge of cybersecurity frameworks, preferably NIST, and experience managing multi-site security
Skills & Competencies
People-first leadership: builds trust, develops talent, and delivers candid feedback
Analytical problem-solving: simplifies processes before automation
Clear communication: translates technical issues for business audiences
Project management: balances priorities, timelines, and milestones
Customer focus: supports users across sales, engineering, manufacturing, finance, and human resources