Senior Infrastructure Engineer

Senior Infrastructure Engineer

Job Classification: Regular Full-Time, Exempt

Reports To: VP, Technology Operations and Infrastructure

Work Location: Alpharetta, GA (Hybrid)

About Ingo

Ingo Money is the instant money company. We turn cash, check and ACH payments into real-time digital funds, providing consumers and small businesses with instant access to their money in almost any debit, prepaid or credit card account or digital wallet leveraging co-location infrastructure and cloud hosting platforms to deploy services for our customers and consumers.

About This Role

This role offers an opportunity to apply engineering expertise and technical leadership within the Technology department, overseeing and directing the implementation of Ingo's systems deployments and ensuring that all prioritized business solutions are appropriately tailored to the organization's needs. It involves maintaining and enhancing infrastructure solution designs and resource planning across all production environments, while striving for a common set of design and deployment standards.

This is a hands-on role that provides both engineering skills and leadership to the Technology department and its technicians, including managing infrastructure designs with a focus on system reliability and scalability. This encompasses configuration, build, testing, planning, and deployment of highly available and resilient IT solutions, as well as leading initiatives to develop and implement new solutions for emerging product hosting environments and enhance legacy environments.

Responsibilities

• Apply knowledge and experience of IT operations best practices to enable highly available & reliable systems and processes company/department wide.
• Design and deploy IT technology solutions via a common framework to meet high availability targets and uptime requirements.
• Maintain up to date environment compute resource inventory to track and forecast resource capacity requirements for service expansion, growth and new products.
• Develop a common design and deployment framework to apply to legacy and new hosting environments.
• Establish a methodology for patching and updates to Operating Systems, Software and Hardware to ensure the security and functional operation of critical business systems while requiring minimal downtime.
• Operate as the subject matter expert for in-scope technologies for project design and deployments.
• Ensure that all solutions meet PCI Industry requirements for security, access and controls.
• Maintain network perimeter security posture, including firewall policy and administration (Fortinet) and edge/DNS security and performance (Cloudflare).
• Own disaster recovery and business continuity planning and execution across production environments, including backup strategy, DR testing and runbook maintenance.
• Mentor and provide technical guidance to junior engineers and technicians, raising the team's overall skill level and consistency of practice.
• Participate in an on-call rotation to support critical production systems outside of business hours.