Description
Application / Production Support EngineerLocation: Chandler, AZ
Duration: 12+ Months
Rate: $65-$68/hour W2
Informatica Production Support Engineer
Overview We are seeking an experienced Informatica Production Support Engineer to provide L2/L3 production support for enterprise data integration and application environments. This role will troubleshoot production issues, monitor Informatica workflows, resolve data and job failures, and coordinate with development, database, infrastructure, and business teams to maintain system reliability.
Must-Have Skills
- 5+ years of experience in production/application support.
- Strong hands-on experience supporting Informatica PowerCenter and/or Informatica DataStage.
- Experience troubleshooting ETL workflows, jobs, mappings, sessions, and data integration failures.
- Strong SQL skills for data validation and troubleshooting.
- Experience with Unix/Linux environments and shell scripting.
- Experience with production incident management, troubleshooting, root-cause analysis, and issue resolution.
- Experience using workflow/job scheduling tools such as Autosys, Control-M, or similar.
- Experience with enterprise monitoring and logging tools; Splunk experience preferred.
- Strong communication and ability to work with application, database, infrastructure, and business teams.
Responsibilities
- Provide L2/L3 production support for Informatica-based data integration applications.
- Monitor and troubleshoot Informatica workflows, sessions, mappings, and scheduled ETL jobs.
- Investigate failed workflows, data discrepancies, performance issues, and production incidents.
- Analyze application and system logs using tools such as Splunk and other monitoring platforms.
- Write and execute SQL queries to validate data and identify production issues.
- Perform Unix/Linux troubleshooting and execute shell scripts as needed.
- Monitor scheduled jobs through enterprise workflow/scheduling tools and resolve failures.
- Participate in incident management, root-cause analysis, problem management, and production recovery.
- Coordinate with development and infrastructure teams on complex technical issues.
- Document troubleshooting procedures, recurring issues, and knowledge-base articles.
- Support production releases, deployments, and post-release validation.
- Identify opportunities to automate repetitive support activities and improve operational stability.
Nice-to-Have
- Previous experience supporting banking/financial services environments.
- Experience with Java application support.
- Experience with Oracle, SQL Server, or other enterprise databases.
- Splunk or other enterprise monitoring experience.
- Experience with ServiceNow for incident/change/problem management.
- Familiarity with Agile/Scrum environments.
About Matlen Silver
Experience Matters. Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works.
Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status.
If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at email and/or phone at: [email protected] // 908-393-8600
At The Matlen Silver Group, Inc., W2 employees are eligible for the following benefits:
- Health, vision, and dental insurance (single and family coverage)
- 401(k) plan (employee contributions only)