Senior Implementation Specialist/Santa Clara, CA (Onsite) 1 month

Dedicated full time – 40 hours per week for a set time embedded with customer – day 2 activities and support – bring them in to observe day 1 and move into day 2 – no deployment, not break-fix – help operationalize the deployed equipment. Dell will provide PE XE training – approximately 50 hours of required training – Tech Direct – Training is paid and completed during background check process PE XE Resident Program // Typically 48 weeks duration –.

Location: Onsite 5 days per week - Santa Clara, CA 

Note: Residents must be onsite 5 days per week. No exceptions

 

Description:

Updated  JD :
Dell will provide PE XE training – approximately 50 hours of required training – Tech Direct – Training is paid and completed during background check process

• PE XE Resident Program // Typically 48 weeks duration – 
• Limited XE experience – looking for candidates w/ strong server and linux experience then leverage training to transfer and upskill
• Dedicated full time – 40 hours per week for a set time embedded with customer – day 2 activities and support – bring them in to observe day 1 and move into day 2 – no deployment, not break-fix – help operationalize the deployed equipment
• Technical Expertise – Customer Engagement – Operational Ownership

 

• PE Rack/Tower experience
• RHEL/Ubuntu – admin experience
• Experience in large environments and customer facing
• Independent and professional communication
• Linux admin skills
• Data Center Operations and Enterprise infrastructure experience
• Runbooks and reporting

 PowerEdge XE Resident Responsibilities
Day-to-Day Activities
Data Center Operations

• Support daily operational activities.
• Proactively identify and communicate issues, including:
  • Amber lights
  • Environmental concerns
  • Hot aisles/doors
  • Escort Dell field engineers

Infrastructure Administration

• BIOS lifecycle management
• User administration
• Patching and updates
• Version maintenance

Documentation & Asset Management

• Elevation diagrams/rack elevations
• Runbooks
• Serial number tracking
• LOIS parts management (when applicable)

Customer & Dell Coordination

• Coordinate maintenance activities
• Schedule break/fix activities (Dell and third-party)
• Perform customer-directed infrastructure updates

Must have skills Dell XE Server, understands Dell Support process and troubleshooting

Nice to have skills (if any) Performance evaluation

 

• NVIDIA thermal issue.... Taxing the GPU over a year or 2 at a high peg rate. (known issue to Dell under NDA between NVIDIA and Dell)
• Then tanks the GPU at 50% to spread the workload - Ends up degrating
• Zoom has 15 down for 5 weeks (inc. this week)
• Our Support has been very slow - "Massive backlog because of known issue"
• CoreWeave / Meta are front runner for supply - Causing issues for others than need parts
• Taking hours to get logs from the data centers - Using a lot of Zoom FTE times
• Dell then takes 2 weeks to get parts

Goal:

• Put a body in DC to pull logs for Zoom; might need to help to swap parts
• Extra admin"
• Need for 5 days but not continuous - Might need a day or 2 here or there
• Santa Clara - Ai group
• Put together runbooks and documentation