Administrative Skills, Customer Relations, Dell Computers, GPU (Graphics Processing Unit), Identify Issues, Linux Administration, Linux Operating System, Network Operations Center, Operational Support, Performance Analysis, Performance Reviews, Red Hat Linux Operating System, Sales/Support Engineering (SE), Software Patches, Ubuntu
Position : Senior Implementation Specialist
Santa Clara, CA (Onsite) 1 month
- PE XE Resident Program // Typically 48 weeks duration –
- Limited XE experience – looking for candidates w/ strong server and linux experience then leverage training to transfer and upskill
- Dedicated full time – 40 hours per week for a set time embedded with customer – day 2 activities and support – bring them in to observe day 1 and move into day 2 – no deployment, not break-fix – help operationalize the deployed equipment
- Technical Expertise – Customer Engagement – Operational Ownership
- PE Rack/Tower experience
- RHEL/Ubuntu – admin experience
- Experience in large environments and customer facing
- Independent and professional communication
- Linux admin skills
- Data Center Operations and Enterprise infrastructure experience
- Runbooks and reporting
PowerEdge XE Resident Responsibilities
Day-to-Day Activities
Data Center Operations- Support daily operational activities.
- Proactively identify and communicate issues, including:
- Amber lights
- Environmental concerns
- Hot aisles/doors
- Escort Dell field engineers
Infrastructure Administration- BIOS lifecycle management
- User administration
- Patching and updates
- Version maintenance
Documentation & Asset Management- Elevation diagrams/rack elevations
- Runbooks
- Serial number tracking
- LOIS parts management (when applicable)
Customer & Dell Coordination- Coordinate maintenance activities
- Schedule break/fix activities (Dell and third-party)
- Perform customer-directed infrastructure updates
Must have skills Dell XE Server, understands Dell Support process and troubleshooting
Nice to have skills (if any) Performance evaluation
- NVIDIA thermal issue.... Taxing the GPU over a year or 2 at a high peg rate. (known issue to Dell under NDA between NVIDIA and Dell)
- Then tanks the GPU at 50% to spread the workload - Ends up degrating
- Zoom has 15 down for 5 weeks (inc. this week)
- Our Support has been very slow - "Massive backlog because of known issue"
- CoreWeave / Meta are front runner for supply - Causing issues for others than need parts
- Taking hours to get logs from the data centers - Using a lot of Zoom FTE times
- Dell then takes 2 weeks to get parts
Goal:
- Put a body in DC to pull logs for Zoom; might need to help to swap parts
- Extra admin"
- Need for 5 days but not continuous - Might need a day or 2 here or there
- Santa Clara - Ai group
- Put together runbooks and documentation