Senior HVAC Service Technician — Founding Team Member

• Diagnose and repair residential HVAC systems, including furnaces, boilers, heat pumps, air conditioners, and associated ductwork.
  
  
• Handle complex troubleshooting situations, difficult repairs, and second-opinion calls.
  
  
• Identify equipment issues accurately and recommend appropriate repair solutions.
  
  
• Perform routine and preventative maintenance to keep residential HVAC systems operating safely and efficiently.
  
  
• Perform HVAC installations as needed while we build and expand our team.
  
  
• Troubleshoot electrical, refrigeration, gas, airflow, and system performance issues across multiple equipment types and brands.
  
  
• Complete repairs correctly and efficiently, with an emphasis on quality workmanship and first-time fixes.
  
  
• Explain system issues, repair options, and pricing clearly so customers can make informed decisions.
  
  
• Maintain accurate service records, including work performed, parts used, and recommendations.
  
  
• Follow all applicable safety procedures, company standards, and local and state codes.
  
  
• Keep your company service vehicle clean, organized, stocked, and well-maintained.
  
  
• Participate in a seasonal on-call rotation for emergency service calls as needed.
  
  

• Serve as a technical resource for other technicians when they encounter difficult diagnostic or repair situations.
  
  
• Share your knowledge and experience with less experienced technicians and apprentices.
  
  
• Help develop consistent diagnostic approaches, repair techniques, and troubleshooting practices.
  
  
• Lead by example through professionalism, strong customer service, safe work practices, and attention to detail.
  
  
• Help identify opportunities to improve service quality, reduce callbacks, and increase first-time fix success.
  
  
• Assist with training and onboarding new technicians as our company grows.
  
  
• Encourage teamwork, accountability, and continuous improvement.
  
  
• Help establish a reputation for quality workmanship and dependable service throughout our community.
  
  

• Deliver a professional, respectful, and positive customer experience on every call.
  
  
• Communicate technical findings in a way customers can understand.
  
  
• Present repair options honestly and clearly, without high-pressure sales tactics.
  
  
• Make recommendations based on the customer's needs, equipment condition, and long-term interests.
  
  
• Maintain a clean, professional appearance and treat customers' homes with care.
  
  
• Build customer trust through dependable service, sound technical judgment, and follow-through.
  
  
• Help protect and strengthen our reputation in the local community.
  
  

• 3-5+ years of hands-on residential HVAC service and repair experience. We're looking for a seasoned technician, not an entry-level hire.
  
  
• EPA Section 608 certification.
  
  
• Valid driver's license with a clean driving record.
  
  
• Strong working knowledge of electrical, refrigeration, gas, and airflow systems.
  
  
• Experience diagnosing and repairing a wide range of residential HVAC equipment and brands.
  
  
• Excellent troubleshooting skills and the ability to handle complex service calls independently.
  
  
• Strong communication and customer service skills.
  
  
• Ability to explain technical issues and repair options clearly to customers.
  
  
• A commitment to quality workmanship, safety, and ethical recommendations.
  
  
• Willingness to mentor less experienced technicians and share technical knowledge.
  
  
• Ability to work in attics, crawlspaces, tight spaces, and outdoor conditions throughout the year, including Ohio winters.
  
  
• Ability to lift up to 75 pounds and work safely on ladders.
  
  

• NATE certification.
  
  
• Ohio HVAC contractor license, or the desire and ability to obtain one.
  
  
• Previous experience as a lead technician, field trainer, or technical mentor.
  
  
• Experience with smart thermostats, communicating systems, and modern HVAC controls.
  
  
• Experience troubleshooting boilers, heat pumps, and a variety of residential heating and cooling systems.
  
  

• Competitive Pay: $30–$45 per hour, based on skills, experience, and qualifications.
  
  
• Performance Incentives: Opportunities to share in the company's success.
  
  
• Health Coverage: Medical, dental, and vision insurance.
  
  
• Retirement: 401(k) with company match.
  
  
• Paid Time Off: Paid vacation, sick time, and holidays.
  
  
• Company Vehicle: Company-provided service vehicle.
  
  
• Tools: Tools provided or tool allowance, as applicable.
  
  
• Professional Development: Ongoing paid training and support for certifications, including NATE, EPA renewals, and manufacturer training.
  
  
• Overtime and On-Call Pay: Opportunities for overtime and additional compensation for eligible on-call and emergency service work.
  
  
• Uniforms: Company-provided uniforms.
  
  
• Career Growth: Opportunities to develop into lead technician, field trainer, or other expanded responsibilities as the company grows.