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Job Details
Senior Guest Services Representative
Req #: 0000261365
Category: Clerical / Administrative
Status: Full-Time
Shift: Day
Facility: Community Medical Center
Department: Volunteers
Pay Range: $17.12 - $19.06 per hour
Location:
99 HIGHWAY 37 WEST, TOMS RIVER, NJ 08755
Job Title: Guest Representative Senior
Location: Community Medical Center
Department Name: Volunteers
Req #: 0000261365
Status: Hourly
Shift: Day
Pay Range: $17.12 - $19.06 per hour
Pay Transparency:
The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.
The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.
Guest Service Representative greets and assists patients, visitors, and staff, answers inquiries, provides directions, and coordinates with hospital departments to ensure smooth operations. This role is critical in creating a positive first impression and supporting the overall patient experience. Exceptional customer service, communication, organization, and multitasking skills are critical to success in this position.
As Guest Services Representative, a typical day might include the following:
- Promoting positive relationship between hospital and individual volunteers
- Coordinating National Volunteer Week
- Communicating with patients with birthday, get well and sympathy cards as appropriate
- Managing of the volunteer workforce, including recruiting and developing formal job descriptions
- Processing applications and updating volunteer computer program
- Printing daily reports, scheduling for Information Desk and stocking supplies
The Guest Services Representative role might be for you if:
- You communicate clearly and compassionately with volunteers, patients, families and staff
- You stay organized and can manage multiple tasks in a busy clinical setting
- You assistance to staff, physician and family members
- You respond in timely manner to all office and schedule inquiries
To be considered for this opportunity, you must have a High School diploma or equivalent and have experience in front-line healthcare hospitality. Prior customer service, hospitality, or healthcare experience is advantageous. Proficiency with computers, electronic medical records (EMR), and Microsoft Office is a plus.
At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.
- Paid Time Off (PTO)
- Medical and Prescription Drug Insurance
- Dental and Vision Insurance
- Retirement Plans
- Short & Long Term Disability
- Life & Accidental Death Insurance
- Tuition Reimbursement
- Health Care/Dependent Care Flexible Spending Accounts
- Wellness Programs
- Voluntary Benefits (e.g., Pet Insurance)
- Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!
RWJBarnabas Health is an Equal Opportunity Employer
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