Senior GIS Enterprise & Public Safety Systems Consultant

Senior GIS Enterprise & Public Safety Systems Consultant

Client: City of Laguna Beach, California
Department: Information Services Department / Information Technology
Environment: Municipal Government / Public Safety / Enterprise GIS
Primary Platform: Esri ArcGIS Enterprise
Engagement Focus: Enterprise GIS Administration, Public Safety/CAD Integration, Spatial Data Management & Citywide GIS Support

Position Overview
The City of Laguna Beach is seeking an experienced Senior GIS Enterprise & Public Safety Systems Consultant to provide ongoing administration, maintenance, integration, data stewardship, application support, and technical leadership for the City's enterprise Geographic Information Systems environment.

This is a highly visible and technically significant GIS role supporting the City's Information Services Department and GIS-dependent operations across multiple City departments. Of particular importance is the City's Public Safety environment, where GIS data supports emergency response and 911 dispatch operations.

The City is completing implementation of a dedicated Esri ArcGIS Enterprise environment integrated with Octave OnCall Dispatch (formerly HxGN On-Call Dispatch). The selected professional will help transition this environment from implementation into stable, ongoing operations while maintaining the accuracy, reliability, security, and availability of mission-critical GIS services.

This individual will be responsible for administering ArcGIS Enterprise, maintaining foundational spatial datasets, supporting GIS integrations with key City business applications, reconciling address data between public-safety and permitting systems, developing GIS applications and field solutions, automating GIS processes, and responding to GIS needs across City departments.

The ideal candidate will have significant experience supporting enterprise GIS within municipal/local government environments, with particularly strong experience involving Public Safety GIS, 911/CAD systems, ArcGIS Enterprise administration, address data, spatial data quality, Python automation, and enterprise application integrations.

Why This Role Is Important
GIS is becoming a foundational enterprise technology platform for the City of Laguna Beach.
The City's GIS environment supports information involving:

• Emergency response and public safety
• 911 dispatch
• Addresses and street centerlines
• Response zones
• Parcels
• Public works assets
• Planning boundaries
• Administrative districts
• Permitting and land management
• Asset/work-order management
• Document management
• Public-facing mapping applications
• Internal City mapping and spatial analysis

Because GIS information directly supports public-safety operations, the successful consultant must understand the importance of data integrity, system availability, disciplined testing, change control, rollback planning, documentation, and production validation.

Key Responsibilities

ArcGIS Enterprise Administration

• Administer, maintain, monitor, and troubleshoot the City's ArcGIS Enterprise environments.
• Maintain documentation of the current ArcGIS Enterprise architecture and configuration.
• Perform and/or coordinate ArcGIS Enterprise upgrades, updates, patches, and platform maintenance.
• Manage backups, system health, performance tuning, and general platform troubleshooting.
• Manage user accounts, permissions, provisioning, and deprovisioning.
• Monitor GIS services and applications for performance, availability, and reliability.
• Evaluate the ArcGIS Enterprise environment from a cybersecurity perspective and recommend appropriate mitigations.
• Coordinate implementation of approved cybersecurity remediation activities.
• Maintain stable public-facing and staff-facing GIS applications.

Public Safety GIS & CAD Integration

• Support the GIS integration with Octave OnCall Dispatch, formerly HxGN On-Call Dispatch.
• Maintain GIS datasets supporting emergency dispatch and public-safety operations.
• Maintain accurate and current:

• Address points
• Street centerlines
• Response zones
• Dispatch-related GIS layers
• Map services
• Locators/geocoding services

• Ensure required GIS services and locators remain properly published and operational.
• Support automated processes used to update GIS information within the CAD environment.
• Troubleshoot GIS-related CAD issues and coordinate resolution with City IT and Public Safety.
• Maintain technical documentation of GIS/CAD integration architecture and processes.
• Participate in stabilization and closeout of any outstanding items remaining from the initial CAD/GIS implementation.
• Follow rigorous change-management procedures for modifications that could affect live 911 operations.
• Develop testing, validation, and rollback procedures before production changes.

Address Data Reconciliation

• Analyze differences between address information maintained within the City's CAD environment and Tyler Technologies Enterprise Permitting & Licensing (EPL).
• Identify structural, schema, formatting, and data-quality discrepancies between the two sources.
• Develop recommendations for establishing a sustainable authoritative address-data model.
• Recommend schema changes where appropriate.
• Implement approved reconciliation processes.
• Validate address information across both systems before production deployment.
• Develop repeatable processes to keep address sources synchronized.
• Maintain documented testing results and rollback procedures for changes affecting public-safety address information.

GIS Data Management & Stewardship

• Maintain the accuracy, completeness, and integrity of enterprise GIS datasets.
• Manage and maintain core spatial layers including:

• Parcels
• Addresses
• Streets
• Public works assets
• Planning boundaries
• Administrative districts
• Public-safety data

• Perform spatial data validation, quality assurance, reconciliation, and cleanup.
• Identify duplicate, incomplete, inaccurate, or conflicting GIS records.
• Develop new GIS datasets and layers based on departmental requirements.
• Establish repeatable data-maintenance and quality-control procedures.
• Support spatial data conversion and migration activities.
• Maintain metadata and appropriate GIS documentation.

Enterprise Systems Integration
Serve as the GIS technical point of contact for integrations between ArcGIS Enterprise and key City business applications.
Systems include:

• Octave OnCall Dispatch / HxGN OnCall
• Tyler Technologies Enterprise Permitting & Licensing (EPL)
• Asset management/work-order systems
• Laserfiche document management
• Other City enterprise applications requiring spatial information

Responsibilities include:

• Troubleshooting GIS integration issues.
• Maintaining integration documentation.
• Supporting APIs, services, scheduled processes, and automated data exchanges.
• Identifying opportunities to improve existing integrations.
• Coordinating technical changes with City IT, application owners, and Public Safety stakeholders.

GIS Application Development

• Evaluate existing City GIS mapping applications and identify opportunities for improvement.
• Develop and enhance internal and public-facing GIS applications.
• Create web maps, dashboards, applications, and spatial-analysis solutions.
• Build new GIS applications based on departmental business requirements.
• Troubleshoot application functionality and performance issues.
• Develop field-data collection solutions using Esri Field Maps or comparable technology.
• Design mobile GIS workflows for City personnel performing field operations.

Python, Scripting & GIS Automation

• Develop and maintain Python scripts supporting GIS operations.
• Automate recurring spatial-data processing and maintenance.
• Automate GIS data updates and validation.
• Support automated publishing and synchronization of GIS services.
• Develop repeatable ETL/data-conversion processes where appropriate.
• Reduce manual GIS administration through scripting and automation.
• Document automated processes for long-term maintainability.

Citywide GIS Support

• Respond to GIS requests from City departments.
• Produce maps, reports, spatial analyses, and GIS products.
• Work with departmental stakeholders to translate business requirements into GIS solutions.
• Assist departments in identifying opportunities to use GIS more effectively.
• Develop new layers, maps, applications, and workflows as departmental needs evolve.
• Prioritize requests according to operational impact and urgency.
• Maintain appropriate tracking of requests, status, and turnaround times.

Documentation & Change Management

• Maintain detailed technical documentation of GIS environments and integrations.
• Document:

• ArcGIS Enterprise configuration
• GIS/CAD integration
• Data schemas
• Automated processes
• Data-maintenance procedures
• Testing procedures
• Deployment processes
• Recovery/rollback procedures

• Maintain disciplined change-management practices.
• Coordinate production changes affecting Public Safety with City IT and appropriate operational stakeholders.
• Ensure changes are properly tested before deployment.

Mandatory Technical Skills
Recruiters should consider the following core requirements.

1. Esri ArcGIS Enterprise
Strong hands-on experience administering enterprise ArcGIS environments, including:

• ArcGIS Enterprise
• ArcGIS Server
• Portal for ArcGIS
• Enterprise geodatabases
• Hosted and referenced services
• Web services
• Map/feature services
• Publishing
• Security and permissions
• Backups
• Upgrades
• Patching
• Performance tuning
• Troubleshooting

2. Public Safety GIS / CAD
Hands-on experience supporting GIS used by:

• Police
• Fire
• EMS
• Emergency communications
• 911/Public Safety Answering Points
• Computer-Aided Dispatch

Candidates do not necessarily need Octave OnCall specifically, but direct experience with HxGN/Hexagon, CentralSquare, Client, Tyler, TriTech, Spillman, or comparable public-safety CAD platforms would be highly relevant.

3. GIS Addressing
Strong knowledge of:

• Address points
• Street centerlines
• Geocoding
• Locators
• Address validation
• Address normalization
• Address reconciliation
• Public-safety addressing
• Dispatch GIS data
• Data-quality management

4. Python / GIS Automation
Hands-on experience with:

• Python
• ArcPy
• GIS scripting
• Workflow automation
• Data processing
• Scheduled GIS processes
• Data validation

5. Spatial Data Management
Strong knowledge of:

• Geodatabases
• Spatial databases
• Data conversion
• Data migration
• Data reconciliation
• QA/QC
• Spatial analysis
• Data stewardship
• Schema management

6. Enterprise GIS Integration
Experience integrating GIS with enterprise business applications through:

• REST services
• APIs
• Databases
• Data exchanges
• Scheduled processes
• ETL/integration workflows

Highly Preferred Skills
The strongest candidates will also have experience with:

• Octave OnCall Dispatch
• HxGN / Hexagon OnCall
• Tyler Technologies EPL
• Tyler Technologies products
• Laserfiche
• Municipal asset-management systems
• Public Works GIS
• Esri Field Maps
• ArcGIS Online
• ArcGIS Experience Builder
• ArcGIS Dashboards
• Survey123
• ArcGIS Web AppBuilder
• ArcGIS Pro
• SQL Server
• Enterprise geodatabases
• REST APIs
• FME / Safe Software
• ETL tools
• Windows Server
• GIS cybersecurity
• Disaster recovery
• High availability
• Version upgrades
• GIS architecture
• Mobile GIS/field-data collection

Public-Sector Experience
Municipal government experience should be strongly preferred.
Ideal candidates will have previously supported GIS environments for:

• Cities
• Counties
• Police departments
• Fire departments
• Public Safety agencies
• 911/Emergency Communications
• Public Works departments
• Planning departments
• Building/permitting departments
• Utilities
• Transportation agencies

Experience working within government change-control, security, documentation, and procurement environments will be valuable.

Soft Skills

Communication
Ability to communicate technical GIS concepts to both technical and nontechnical City stakeholders.

Critical Thinking
Ability to understand how a seemingly small GIS data change could impact CAD, permitting, Public Works, or other downstream systems.

Attention to Detail
Extremely important when maintaining address, street, response-zone, and dispatch-related information.

Problem Solving
Ability to troubleshoot issues spanning GIS, applications, databases, integrations, servers, and source data.

Risk Awareness
Must understand the operational consequences of making production changes to GIS services supporting emergency response.

Documentation
Ability to create clear technical documentation, testing records, procedures, and rollback plans.

Collaboration
Must work effectively with:

• Information Technology
• Public Safety
• Police
• Fire
• Planning
• Public Works
• Permitting
• Departmental GIS users
• Third-party technology vendors