Senior Front Office Assistant- Outpatient Maternal Fetal Medicine -Downtown ORL

The Orlando Health Women’s Instituteis a comprehensive healthcare provider focused on addressing the unique medical needs of women at every stage of life. Located within the Orlando Health system, the institute offers a full spectrum of services, including gynecology, obstetrics, reproductive endocrinology, and maternal-fetal medicine. It also specializes in complex areas like gynecologic oncology, urogynecology, breast health, and menopause management. The institute is dedicated to providing personalized, patient-centered care through advanced diagnostic tools, minimally invasive surgeries, and cutting-edge treatments. With a multidisciplinary team of experts, the Women’s Institute emphasizes wellness, preventative care, and the latest medical advancements to ensure the highest quality of care. Whether for routine health screenings or specialized treatment, the Orlando Health Women’s Institute is a trusted resource for women’s healthcare in Central Florida.

Orlando Health | Choose Well

Position Summary

The Senior Front Office Assistant performs routine computerized scheduling and administrative functions in an ambulatory/physician office operating under the direction of the Department Manager, Medical Office Manager, Academic Program Manager, Academic Practice Nurse Manager and/or the Practice Site Supervisor.

Orlando Health offers a great benefits package that includes:

Medical, Dental, Vison

403(b) Retirment Savings Plan 

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Paid Time Off (Up to 5 weeks to start)

Life Insurance 

Extended Leave Plan (ELP) 

Family Care (child care, elder care, pet care)

Paid Parental Leave

Pet Insurance 

Car Insurance 

100% PAID Tuition

as well as tuition reimbursment

&

monthly payments to help pay down any graduated school debt

ALL benefits start day one

Department: Maternal Fetal Medicine

Status: Full Time 

Shift: Days 

Hours: 7:30am-4:30pm, Monday-Thursday, Fridays- 7:30am-12:30pm

No Weekends, No Holidays

Essential Functions

• Adheres and assures compliance with Orlando Health and department specific policy, procedures, value statements and Commitment to Excellence standards. 
• Able to handle multiple simultaneous tasks, answer telephone, take messages, file lab reports, medical records and other information according to practice policies and procedures. 
• Performs word processing and spreadsheet data.
• Performs charge entry and cash handling. 
• Acts as a liaison between the physician, patient and insurance companies to include obtaining referrals and/or authorizations.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance and Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies. Practices the efficient use of supplies.
• Maintains a clean, safe and organized office.
• Act as a Liaison to assist office billing service as requested.

Education/Training

• High School graduate or equivalent.
• Typing speed of approximately 30 wpm or ability to successfully demonstrate competent use of practice management computer system. 
• Knowledge of ICD & CPT.

Experience

• Two (2) years’ experience in a medical office environment.