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Senior Food and Beverage Operations Manager

Marriott

Georgetown, TX

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JOB DETAILS
SALARY
$68,000–$89,000 Per Year
SKILLS
Analysis Skills, Beverages, Brand Management, Budgeting, Business Administration, Coaching, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Disciplinary Action, Documentation, Employee Relations, Employee Retention, Establish Priorities, Food Services, Food and Beverage Industry, High School Diploma, Hotel Management, Legal Standards, Maintain Compliance, Mentoring, Needs Assessment, Operations Management, People Management, Performance Analysis, Performance Reviews, Philosophy, Problem Solving Skills, Procurement Management, Progress Reports, Quality Metrics, Quality Monitoring, Restaurant, Set Goals, Staff Training, Standard Operating Procedures (SOP), Team Lead/Manager, Team Player, Time Management, Trend Analysis
LOCATION
Georgetown, TX
POSTED
30+ days ago
Additional Information

Job Number 26043043

Job Category Food and Beverage & Culinary

Location Sheraton Austin Georgetown Hotel & Conference Center, 1101 Woodlawn Ave, Georgetown, Texas, United States, 78628
VIEW ON MAP (https://www.google.com/maps?q=Sheraton%20Austin%20Georgetown%20Hotel%20%26%20Conference%20Center%2C%201101%20Woodlawn%20Ave%2C%20Georgetown%2C%20Texas%2C%20United%20States%2C%2078628)

Schedule Full Time

Located Remotely? N

Position Type Management

Pay Range: $68,000 - $89,000 annually

Bonus Eligible: Y


JOB SUMMARY


Supervises daily Food and Beverage (F&B) shift operation and ensures compliance with all F&B policies, standards and procedures. Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal obligations are followed.


CANDIDATE PROFILE


Education and Experience


• High school diploma or GED; 5 years experience in the food and beverage, culinary, or related professional area.


OR


• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years experience in the food and beverage, culinary, or related professional area.


CORE WORK ACTIVITIES


Managing Day-to-Day Operations


• Assists in the ordering of F&B supplies, cleaning supplies and uniforms.


• Supervises daily Food and Beverage (F&B) shift operation and ensures compliance with all F&B policies, standards and procedures.


• Supports and supervises an effective monthly self inspection program.


• Operates all department equipment as necessary and reports malfunction.


• Supervises staffing levels to verify that guest service, operational needs, and financial objective are met.


• Encourages and builds mutual trust, respect, and cooperation among team members.


• Understands employee positions well enough to perform duties in employees' absence.


• Develops specific goals and plans to prioritize, organize, and accomplish your work.


• Monitors and maintains the productivity level of employees.


• Verifies that all team members/supervisors understand the brand specific philosophy.


• Maintains the operating budget, and verifies that standards and legal obligations are followed.


•


• Assists supervisors in understanding team members ever changing needs and expectations, and how to exceed them.


• Celebrates and fosters decisions that result in successes as well as failures.


• Communicates areas that need attention to staff and follows up to ensure understanding.


• Coordinates cleaning program in all F&B areas (e.g.,General clean), identifying trends and making recommendation for improvements.


• Establishes and maintains open, collaborative relationships with employees.


• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service.


• Follows property specific second effort and recovery plan.


• Stays readily available/ approachable for all team members.


• Demonstrates knowledge of the brand specific service culture.


Providing Exceptional Customer Service


• Provides services that are above and beyond for customer satisfaction and retention.


• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.


• Serves as a role model to demonstrate appropriate behaviors.


• Manages day-to-day operations, verifies that thquality, standards and meeting the expectations of the customers on a daily basis.


• Takes proactive approaches when dealing with guest concerns.


• Sets a positive example for guest relations.


• Stays readily available/ approachable for all guests.


• Reviews comment cards and guest satisfaction result with employees.


• Responds in a timely manner to customer service department request.


Managing and ConductingHuman Resource Activities


• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.


• Administers the performance appraisal process for direct report managers.


• Conducts hourly employee performance appraisals according to Standard Operating Procedures.


• Communicates performance expectations in accordance with job descriptions for each position.


• Verifies thatemployees are treated fairly and equitably. Strives to improve employee retention.


• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.


• Verifies that disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.


• Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.


• Manages beverage purchasing and control procedures and ensures staff is trained accordingly.


• Observes service behaviors of employees and provides feedback to individuals and or managers.


Additional Responsibilities


• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.


• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.


• Analyzes information and evaluates results to choose the best solution and solve problems.


• Performs hourly job function if necessary.


• Extends professionalism and courtesy to team members at all times.


• Comprehends budgets, operating statements and payroll progress report.


• Performs other duties, as assigned, to meet business needs.


_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._


When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

About the Company

M

Marriott

Marriott International is the largest global hospitality company with 30 hotel brands represented in over 6,000 properties in 122 countries and growing.

Whether you are a seasoned hospitality professional or just beginning your career, Marriott has endless opportunities for you to explore. To search all jobs or learn more about Marriott careers

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
COMPANY SIZE
100 to 499 employees
INDUSTRY
Hotels and Lodging
FOUNDED
1927
WEBSITE
https://www.marriott.com/