Position Summary
We are seeking an experienced Senior FOIA Analyst / Team Lead to serve as the lead coordinator for a federal FOIA support contract. This individual will perform all duties of a FOIA Analyst while providing day-to-day leadership, workload management, quality oversight, and communication with the Government Contracting Officer's Representative (COR).
Responsibilities
In addition to performing all FOIA Analyst duties, the Team Lead will:
• Serve as the primary point of contact for the Government COR.
• Coordinate daily operations of the FOIA support team.
• Assign and balance workloads among FOIA Analysts.
• Monitor contract performance and production metrics.
• Ensure quality control of FOIA responses before submission.
• Conduct peer reviews and provide technical guidance.
• Identify workflow improvements.
• Prepare weekly and monthly status reports.
• Monitor SLA compliance and statutory deadlines.
• Coordinate staffing and scheduling.
• Support onboarding and mentoring of new staff.
• Escalate issues, risks, and resource needs to Government leadership.
• Participate in meetings with Government stakeholders.
Minimum Qualifications
• Minimum 8 years of Federal FOIA support experience of similar size, scope, and complexity.
• Demonstrated experience leading FOIA teams or coordinating FOIA operations.
• Strong knowledge of FOIA regulations and agency processing requirements.
• Experience managing competing priorities and multiple deadlines.
• Excellent written, verbal, and interpersonal communication skills.
• Strong organizational and leadership abilities.
Preferred Qualifications
• seven or more years of Federal FOIA experience.
• Previous Team Lead or Supervisory experience supporting federal contracts.
• Experience supporting high-volume FOIA programs.
• Experience with FOIA tracking systems and reporting tools.
• Bachelor's degree.
• Active Public Trust or ability to obtain required clearance.
Mission Statement
Softthink Solutions’ mission is to drive continuous innovation in IT services by prioritizing product development and implementing trustworthy computing practices. Our focus on secure and reliable product delivery is backed by sound business practices and a commitment to the long-term satisfaction of our clients in every project, regardless of its size or complexity.
Through our innovative solutions and dedicated team of experts, we strive to exceed our clients’ expectations and set the standard for excellence in the IT industry.
Vision Statement
At Softthink Solutions, our vision is to be a trusted partner for our clients, empowering them to bring their ideas to life in the most efficient and effective manner possible. We are committed to using established best practices, industry-standard processes, and cutting-edge technology to deliver top-notch solutions that exceed expectations.
Our goal is to be recognized as leaders in the industry for our innovative, reliable, and secure IT services and solutions, and to drive the success of our clients through every project we undertake.
Careers
STSI is an independent US-based Software services and consulting partner with a primary focus on long-term relationships with both clients and team members.
STSI offers team members cutting-edge technology, training, and career guidance to expand and grow their skill sets and bring maximum value to our clients.
STSI is constantly reviewing and expanding its people strength and strives to optimally match client needs to team member talents. We are a people-oriented company seeking the best and brightest to join our team. We work with a variety of employment statuses – from citizens to permanent residents to H1B and EAD immigrants. We have openings for entry level as well as senior positions across a variety of specializations with active in-house and client projects.
In an industry that’s constantly reinventing itself, STSI challenges its team members and consultants with engagements that involve specialized services and advanced IT solutions – applying agile development principles, methodical planning, creative thinking, and continuous learning. A dynamic environment keeps our team members ahead of the curve by providing:
- Opportunities to work with leading multinational clients.
- A comprehensive portfolio of solutions that span leading-edge technologies from Enterprise Architecture to Business Intelligence to Quality Assurance
- Established methodologies, processes, and mentoring to maximize efficacy and efficiency.
- A growing R&D division continually exploring and pioneering the latest technological developments in a variety of disciplines.