Senior Field Service Engineer

us Neocis

Los Angeles, California

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JOB DETAILS

SKILLS

Business Law, Business Operations, Calibration, Communication Skills, Computed Tomography (CAT Scan), Corporate Policies, Customer Relations, Customer Support/Service, Debugging Skills, Dentistry, Digital Imaging and Communications in Medicine (DICOM), Documentation, Electrical Components, Environmental Compliance, FDA (Food and Drug Administration), Fast Food, Hand Tools, Lift/Move 50 Pounds, Maintain Compliance, Manufacturing, Medical Equipment, On Site Support, Operations Processes, Patient Care, Presentation/Verbal Skills, Quality of Life, Regulations, Safety Compliance, Startup, Systems Administration/Management, Team Player, Testing, Willing to Travel, Writing Skills

LOCATION

Los Angeles, California

POSTED

4 days ago

About us

Neocis is an established start-up revolutionizing dentistry with Yomi, the first, and only FDA cleared robot for assisted dental surgery. The company collaborates closely with leading clinicians to develop innovative technologies that help advance patient care and improve quality of life. Based in Miami, Florida. Neocis is venture-backed with funding from several prominent investors.

What’s in it for you?

You’ll thrive in our innovative and collaborative environment
Make an immediate impact on life-changing technology
Avoid silos and “not my job” mentality in our smaller, fast paced, startup environment
We offer sabbatical, parental leave and unlimited PTO policies
Generous 401K plan with 4% company match
Comprehensive benefits package that includes medical, dental and vision

The Role: Senior Field Service Engineer

The Field Service Engineer is responsible for key activities in system installations, upgrades, and maintenance. This position will have the opportunity to work with several engineering disciplines from mechanical engineers to application software developers. They will play a key role in ensuring that Neocis provides top quality service to its customers.

What you’ll do:

Installing, maintaining, testing, and documenting complex medical devices Troubleshoot and diagnose malfunctions to reduce system downtime.
Maintain effective communications with supervisor and peers in daily activities.
Complete training as applicable for Good Manufacturing Practices (GMP) related tasks. Follow all applicable Quality and Safety procedures.
Follow Good Documentation Practices (GDP)
Maintain company working areas and local environment in accordance with applicable general operating procedures. Assure that all measuring instruments that are used are within calibration limits.
Ensures that all activities are carried out within regulations and laws governing business and quality operations.
Responsible for ensuring compliance with all local, national, international and company regulations, policies and procedures for Health, Safety and Environmental compliance.

What you’ll bring:

BS in Engineering or equivalent
Experience with maintaining, testing, and documenting complex medical devices Willingness to travel on a regular basis to support multiple accounts.
Excellent debugging skills
Ability to explain complicated technical information in simple terms Comfortable interacting with medical professionals as well as engineers Team player with excellent communication skills, including written and verbal
Experience with medical devices that include a significant software and electrical component Familiar with CT scan images and DICOM protocol standards.
Start-up experience
Experience in a customer facing role

What else?

This is a full-time position. This position occasionally requires long hours and weekend work.
This is not a supervisory role
The position will require 75% travel; frequently travel is outside the local area and overnight in and out of state
The main location of this role is in a manufacturing/clinical environment and requires:
- This position requires the regular use of optical and mechanical calibration equipment, hand tools, calipers, and digital multimeter
- Prolonged periods working on a computer
- Ability to lift/push/carry items up to 50 pounds
- Frequent exposure to loud/moderate noise

Reasonable accommodations may be made to enable candidates with disabilities to perform this role

Expected base salary: $75,000-$130,000 depending on experience

Senior Field Service Engineer

us Neocis

Los Angeles, California

About the Company

us Neocis

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