Senior Field Service Engineer (GCS- Field; San Jose, CA)

Teradyne

San Jose, CA

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JOB DETAILS

SALARY

$86,000–$137,600 Per Year

SKILLS

Automation, Best Practices, Communication Skills, Compensation and Benefits, Continuous Improvement, Cost Control, Cross-Functional, Customer Support/Service, Diversity, Electrical Engineering, Electronic Engineering, Incentive Programs, Insurance, Leadership, Lift/Move 50 Pounds, Manufacturing Automation, Mentoring, On Site Support, Online Customer Support, Performance Management, Physics, Problem Solving Skills, Process Improvement, Production Support, Productivity Management, Sales Closing Skills, Technical Delivery, Test Automation, Tuition Fees, Willing to Travel

LOCATION

San Jose, CA

POSTED

22 days ago

We are the global test and automation specialists, powering next-generation technologies through sophisticated solutions. Behind every electronic device you use, Teradyne's test technology ensures your device works right the first time, every time! Our portfolio of automation solutions help manufacturers to develop and deliver products quickly, efficiently and cost-effectively. Together, Teradyne (http://www.teradyne.com/) companies deliver manufacturing automation across industries and applications around the world!

We attract, develop, and retain a high-performance workforce, comprised of people with diverse backgrounds and a shared drive for excellence. We strive to foster a positive and inclusive work environment that helps employees, and communities, thrive.

Our Purpose

TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.

We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Opportunity Overview

The Senior Field Service Engineer delivers advanced technical support to customers and field teams, solving complex issues and leading cross-functional initiatives. This role drives productivity improvements, supports global customer engagements, and plays a key role in escalations, knowledge sharing, and continuous improvement efforts.

+ Lead resolution of complex technical issues across customers, field teams, and factory

+ Drive cost reduction and productivity improvement initiatives

+ Support global accounts and travel as needed for critical customer engagements

+ Mentor engineers and promote knowledge sharing through e-Support and best practices

+ Identify gaps and implement process and performance improvements

+ Represent Teradyne in high-impact customer situations

All About You

We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you’re ready to join us in this mission, take a closer look at the minimum criteria for the position.

+ BS or Master’s in Electronics Engineering, Electrical Engineering, Physics, or related field

+ 10+ years of experience in a production or field support environment with strong performance

+ Proven ability to lead complex problem-solving and cross-functional initiatives

+ Strong communication skills with the ability to influence customers and internal teams

+ Self-driven with a focus on continuous improvement and customer success

+ Ability to lift up to 50 lbs

We are only considering candidates local to position location and are unable to provide relocation for this position.

This position is not eligible for visa sponsorship.

Compensation:

The base salary range for this role is $86,000 to $137,600. This range is a good faith estimate, and the amount of base salary will correspond with experience and skill set. This range can also fluctuate depending on demand and location.

Incentive Plan: This job is eligible for discretionary bonus(es) based on financial performance.

Benefits:

Teradyne offers a variety of robust health and well-being benefit programs, including medical, dental, vision, Flexible Spending Accounts, retirement savings plans, life and disability insurance, paid vacation & holidays, tuition assistance programs, and more.  Please click here to see details.

#LI-NS1

Current openings may involve access to export controlled technology and may be subject to export licensing requirements prior to employment. ATTENTION APPLICANTS WITH DISABILITIES: If you’re unable to access our on-line application due to a disability you may visit one of our locations or our Corporate Office at 600 Riverpark Drive, North Reading, MA and request a paper application form. In addition, you may also contact the HR Service Center at 978-370-3041 or contact them at HR.Service.Center@teradyne.com for additional assistance. LitePoint, a Teradyne Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.

About the Company

Teradyne

Teradyne is a leading supplier of automation equipment for test and industrial applications. Teradyne Automatic Test Equipment (ATE) is used to test semiconductors, wireless products, data storage and complex electronic systems, which serve consumer, communications, industrial and government customers. Our Industrial Automation products include Collaborative Robots used by global manufacturing and light industrial customers to improve quality and increase manufacturing efficiency. In 2017, Teradyne had revenue of $2.14 billion and currently employs approximately 4,500 people worldwide.

COMPANY SIZE

1,500 to 1,999 employees

INDUSTRY

Electronics, Components, and Semiconductor Mfg

FOUNDED

1960

WEBSITE

http://www.teradyne.com