Highlights
You address customer questions and concerns regarding instrument operation and assay performance, in accordance with published specifications and regulatory body requirements, and work closely with many cross functional teams including Tech Support, Field Service, Sales, and Customer Training. You will be a part of the Field Applications team and report to the Technical Applications Supervisor responsible for working directly with the customer Key Operator during validation to reinforce training and ensure customer staff is properly prepared to use and maintain instrumentation.
Numbers & Facts
| Location | New York, NY (Remote) |
| Industry | Staffing/Employment Agencies |
| Salary | $35 |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | http://www.lancesoft.com/ |
Description
Job Description: The Senior Field Applications Specialist is responsible for the validation of new Hematology instrument installations to ensure they meet customer stated requirements.
This position is part of the Service organization and will be fully remote with at least 80% travel.
You will be a part of the Field Applications team and report to the Technical Applications Supervisor responsible for working directly with the customer Key Operator during validation to reinforce training and ensure customer staff is properly prepared to use and maintain instrumentation. You address customer questions and concerns regarding instrument operation and assay performance, in accordance with published specifications and regulatory body requirements, and work closely with many cross functional teams including Tech Support, Field Service, Sales, and Customer Training. If you thrive in a fast-paced, active role and want to work to build a world-class service organization read on.
In this role, you will have the opportunity to:
- Analyze and manage validation studies on instrumentation including, but not limited to instrument set-up, calibration, precision studies, and method comparisons.
- Troubleshoot (remotely and onsite) assay and QC related issues for customers
- Lead onsite training for customers on proper operation of instrumentation
The essential requirements of the job include:
- Associate's degree with a minimum combined experience of 3+ years in laboratory/diagnostic instrumentation or other related field
- Advanced knowledge of Diagnostics or Healthcare Industry with heavy emphasis on Laboratory Regulatory environment
- Must be willing to work remotely and to travel domestically at least 80% of the time (based on the need of the position). Due to travel requirements, a good driving record is required
It would be a plus if you also possess previous experience in:
- Medical technology
- Standard Laboratory Practices, including Quality Control, record keeping, and regulatory requirements (CAP, CLIA, Client)
This position is part of the Service organization and will be fully remote with at least 80% travel.
You will be a part of the Field Applications team and report to the Technical Applications Supervisor responsible for working directly with the customer Key Operator during validation to reinforce training and ensure customer staff is properly prepared to use and maintain instrumentation. You address customer questions and concerns regarding instrument operation and assay performance, in accordance with published specifications and regulatory body requirements, and work closely with many cross functional teams including Tech Support, Field Service, Sales, and Customer Training. If you thrive in a fast-paced, active role and want to work to build a world-class service organization read on.
In this role, you will have the opportunity to:
- Analyze and manage validation studies on instrumentation including, but not limited to instrument set-up, calibration, precision studies, and method comparisons.
- Troubleshoot (remotely and onsite) assay and QC related issues for customers
- Lead onsite training for customers on proper operation of instrumentation
The essential requirements of the job include:
- Associate's degree with a minimum combined experience of 3+ years in laboratory/diagnostic instrumentation or other related field
- Advanced knowledge of Diagnostics or Healthcare Industry with heavy emphasis on Laboratory Regulatory environment
- Must be willing to work remotely and to travel domestically at least 80% of the time (based on the need of the position). Due to travel requirements, a good driving record is required
It would be a plus if you also possess previous experience in:
- Medical technology
- Standard Laboratory Practices, including Quality Control, record keeping, and regulatory requirements (CAP, CLIA, Client)
About Company
We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.
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