Job Summary (Field Engineer - Residential HVAC Battery Storage Systems):
- Serve as the primary technical contact for customers on Carrier's residential HVAC and battery storage solutions.
- Provide on-site support, installation, commissioning, and troubleshooting of battery-enabled HVAC systems.
- Coordinate and support field trial units, utility program installations, and partner-led system commissioning.
- Develop and support lab testing plans for utility customers.
- Deliver hands-on technical support and training to customers, partners, and internal teams.
- Diagnose and resolve complex technical issues, collaborating with engineering and support teams.
- Analyze field test and pilot data; partner with R&D to implement product improvements.
- Gather customer feedback and communicate insights to product management and engineering.
- Prepare and maintain detailed technical documentation and customer interaction records.
- Engage with senior leadership and cross-functional teams on matters of strategic importance.
- Travel to customer sites as needed (up to 50% domestically).
- Requires a Bachelor's in Engineering (5+ years exp.) or Advanced Degree (3+ years exp.).
- Preferred experience with demand response programs, DER, VPPs, and energy management solutions.
- Strong communication, leadership, organizational, and program management skills required.